Support our customers to achieve housing and social stability. 1x Full time Permanent opportunity each in Kaikohe and Kaitaia office in Northland. $82,594 salary + 5 weeks' annual leave + Suite of benefits.Our organisation at Kainga Ora is responsible for transforming New Zealand's housing choices, outcomes, and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.What is exciting about working for Kainga Ora is the chance to make a real and positive impact on New Zealanders' lives. With skills, planning, and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.We are passionate about transforming New Zealand for the better, including being a trusted partner for Maori and iwi, protecting and enabling their rights, interests, and aspirations under the guidance of Te Tiriti o Waitangi.Role OverviewAs a Housing Support Manager, you will work directly with a portfolio of our customers and their whanau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.You will visit our customers at their Kainga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whanau. You will work as part of a local team that takes a holistic approach to support our tenants to have good access to jobs, amenities, and services, and to thrive within their communities. You will also be required to work with our tenants on rent arrears and debt collection/recovery.What You Will BringYou will be comfortable and skilled in working on rent arrears and debt recovery. We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs.You will be a natural relationship-builder, relating to customers from all backgrounds and walks of life. You will be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues.Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika. As this role requires travelling around the local area, you will have a current and full NZ driver's license (pool vehicle provided).What's In It For YouAs a Kainga Ora - Homes and Communities employee, we want to ensure you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments, and study opportunities.
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