* Are you comfortable working independently, within a regional team? * Support our customers to achieve housing and social stability and wellbeing * Permanent, Greymouth based opportunity at $82,594 + 5 weeks' annual leave and a suite of additional benefits Mo matou - Our Organisation At Kainga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive. What is exciting about working for Kainga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa. We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi. Our organisation is going through change, and applications from internal staff with an affected status will be reviewed first. Ko ta matou mahi - Our Role As our newest Housing Support Manager based in Greymouth, you will work directly with a portfolio of our customers and their whanau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time. This role will see you venturing into the community to meet customers in their homes, supporting them to access the services they need. From time to time, you'll attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whanau. You'll take a holistic approach to support our tenants to have good access to jobs, amenities and services, and to thrive within their communities. At times you'll need to uphold regulations and communicate outcomes that impact our customers to support them to live well in our Kainga Ora homes. As the sole Housing Support Manager in Greymouth, you'll be comfortable working independently as part of a wider regional team. You'll be based in the Greymouth MSD office and will be working alongside key stakeholders while staying connected remotely to the regional Kainga Ora Housing Support team. Nga pumanawatanga ou - What you will bring If you have a sense of empathy and compassion for our customers, strong computer-based administrative skills and demonstrated experience with navigating courageous conversations, then we would love to hear from you. Here's what we'd love for you to bring to the role: Prior experience working with customers who may have challenging housing and related wellbeing needs. Prior experience in tenancy or property management would be advantageous. Experience building and enriching customer relationships, with strong empathetic skills to connect with customers with a range of needs. High emotional intelligence and a calm demeanour, experience in deescalating highly emotional situations and conversations. Demonstrated strength-based conversation skills to support customers shape and develop their thinking on their wellbeing priorities and next steps. Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika. Strong communication and interpersonal skills, including written communication and digital literacy. As this role requires travelling around the local region, a current New Zealand driver's licence is required. Nou te rourou - What's in it for you? We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here . As a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities. O Tatou Uara - Our Values Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are: Manaakitanga - People at the Heart Mahi Tahi - Better Together Whanake - Be Bold Tuhono mai - Join us To view the position description and apply for this role, please follow the online process via . Please note: all applicants, including existing employees, need to follow this process. If you have any questions, please contact the recruitment team via ****** . Applications close on 5 September at 11:55pm. We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation. If you don't tick all the boxes in this listing but think that you could be a great fit based on your unique background and skillset, we would welcome an application from you. Don't hesitate, as we may review applications as they are received and reserve the right to close advertising early. #J-18808-Ljbffr
