Mercure Auckland Queen Street is a small 96 bedroom property located on the top of Queen Street in Auckland CBD. We are seeking applications for a full-time Housekeeping Manager and are offering a salary of $63,000.This role is perfect for an experienced Housekeeping Supervisor or Assistant Housekeeping Manager to step up to the next level in your career.If you are committed to delivering and upholding high standards, have a passion for hospitality, and seek recognition for your hard work, we'd love to have you join our team.In this role you will oversee the efficient running of the housekeeping department, ensuring exceptional standards for both guests and team members.This role requires strong, supportive leadership and a readiness to work alongside the team as needed, including availability on weekends and some public holidays.Key Responsibilities:Assist with staff scheduling, managing staffing levels based on occupancy, service quality, and budget considerations.Oversee the ordering of guest amenities, cleaning supplies, printing materials, and office stationery.Conduct daily operational briefings with the team.Support timely room turnover to meet guest expectations.Assign daily tasks to housekeeping staff, monitor performance and room cleanliness standards, and provide hands-on support as needed.Conduct training sessions for new staff and refresher courses for current team members.Supervise the housekeeping team, ensuring adherence to established standards and procedures.Promote staff development through training, coaching, and mentorship.Ensure adherence to the department's budget, with strict control over costs.Qualifications:A genuine commitment to guest satisfaction in a fast-paced environment.Strong verbal and written communication skills.At least 2 years of experience in a supervisory role in housekeeping within a hotel.Ability to interact effectively with people from diverse backgrounds.Service-oriented approach with professional presentation skills.Flexible availability, including weekends and public holidays.Proficiency in Microsoft Word and Excel.Excellent organizational, interpersonal, and administrative skills.Valid work visa or permanent residency in New Zealand, we cannot hire anyone on an accredited visa.Join us at Mercure Auckland Queen Street, where your career journey is as exciting as the destination!What's in it for you:Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.Free meals on duty.Ongoing reward and recognition incentives and awards.Opportunities for further development and worldwide career progression within Accor.Learn your Way - Access to our Accor Academy so you can Earn while you Learn!Work Your Way - Flexibility to ensure a work-life balance!Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage & Accommodation Worldwide.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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