Hotel Support Role - Proximity Apartments Proximity Apartments Manukau is looking for a Hotel Support Staff to work in different departments within the property as required.
With experience in cleaning or front office roles and a passion for hospitality, we would like to hear from you.
Some of the main responsibilities are: Must be well-groomed and possess good communication skills.
Provide superior customer service by promptly and professionally attending to guest complaints.
Assist with Hotel Front desk duties when required.
Previous experience or knowledge in housekeeping or hotel reception or Hotel RMS PMS is an added advantage.
Perform various cleaning activities, including dusting, mopping, and polishing in different areas of the property, including public areas, toilets, reception, and back office.
Prepare and clean rooms, make beds, vacuum, and clean bathrooms to hotel standards, ensuring rooms are ready for new guests.
Maintain a high level of cleanliness across the site, exceeding guest expectations.
Assist in carrying out maintenance-related duties and handling preventive maintenance for the property.
Attend to and resolve maintenance issues.
Carry out and assist in daily laundry tasks, including inventory, storage, and reporting.
Work in the Housekeeping Department to carry out daily cleaning of rooms and related tasks within stipulated time frames.
Manage moving, storage, and stock take reporting of goods and items.
Carry out periodic inventory and ensure that products required for running the hotel are always available.
Check stocking levels of trolleys for all consumables and replace when appropriate.
Respond to any emergencies as needed.
Attend to and resolve any guest or operational complaints and issues as reported by concerned departments.
Follow instructions regarding any duties related to day-to-day hotel operations.
Other work related to the designation may be added.
Flexibility to work on short notice when required; must be available to work on the operational roster across all 3 shifts, 7 days a week, including weekends and public holidays.
Notify superiors of any damages, deficits, and disturbances.
Adhere strictly to health and safety rules and be aware of any company-related practices.
Manage time effectively, including breaks and time required for cleaning specific facilities, rooms, or areas.
Please note that we are hiring urgently; once applied and shortlisted, you may receive a call or text message to appear for an interview.
Applicants for this position should have NZ residency or a valid NZ work visa.
Please apply online by submitting your latest CV and a cover letter with your application.
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