Qualifications/Experience/Skills required The candidate must be able to work an irregular/rotating roster and may be placed anytime between 07:00 am and 12:00 am throughout the week including weekends and public holidays; the time of a shift is usually 8 hours per dayThe candidate must have at least 6 months reception experience in the accommodation industryThe candidate must have at least 6 months experience in using a property management system and channel managerThe candidate must have at least 6 months experience in working with OTAThe candidate must have good verbal and written command of the English languageThe candidate must have good verbal and written command of the Spanish, French or German language, as significant portions of our customer base only speak this languageThe candidate must have good basic mathematical skillsThe candidate must have good computer literacy skills including usage of a word processor and a spreadsheet softwareThe candidate must be able to multi-task, prioritize and manage time The candidate must be able to work independently and unsupervisedThe candidate must demonstrate high attention to detail and show fast and accurate data entry skillsThe candidate must have good problem solving skills and be solution-orientedThe candidate must be able to work according to SOPThe candidate must be very punctual and be able to reliably commute to the workplaceThe candidate must be able to drive automatic and manual cars and needs a valid full car driver's license without restrictions and a clean driving historyThe candidate must be attentive, proactive, friendly, respectful, flexible, customer-centric, welcoming, hospitableThe candidate must demonstrate the ability to work under pressure in a fast-paced environmentThe candidate must be able to lift objects of up to 15 kg for a short period of timeThe candidate must be able to pass periodic drug tests Tasks/Responsibilities you will carry out Understands customer needs and consistently deliver a great customer service experience including in difficult to handle situations or with difficult to handle guests in a multi-lingual, international and fast-pace environmentAnswers any guest inquiries/requests to the best of their abilities in a welcoming and polite mannerTakes action to improve the guest's stayCoordinates all front desk activities to anticipate & handle any guest requests to satisfy their needs within acceptable guidelines, which involves greeting clients & visitors, and responds to personal, telephone, email and written inquiries and requests in English and Spanish, French or GermanFacilitates check-ins, check-outs and rooms changesTakes payments in cash or via payment cardsVerifies that accurate room status information is maintained and properly communicated to maximize room revenue and occupancy by reviewing status dailyMonitors all VIP special guests and requests, as well as high balance guest and take appropriate actionEnsures logging and delivery of all service jobs, messages, packages, and mail in a timely and professional manner; maintain master key control, handle cash & may make bank depositsManages reservations, monitor stock, order office supplies and execute general administrative tasksMaintains the cleanliness and order of the property grounds, which may include brooming, mopping, vacuuming, dusting, polishing floor, walls, furniture and fixtures or other comparable tasksMake beds and sort, wash, dry, load, and unload laundry where neededEmpties trash receptacles and disposing of wasteTidies up roomsMaintains good working relationships and good communication with all departments and members of the organizationTroubleshoots emergencies and cover shifts/essential business core tasks, as capable or trained for to uphold customer satisfactionReports any necessary repairs or replacementsCarries out or organises (minor) repairsClearly and actively communicates with guests and other members of the organisationProactively avoids conflicts and sees trough an early resolution processShows willingness to learn and master new skills and actively communicates if training in certain subject is required if needed to deliver consistent outcomesMay provide training to other members of the organisationIs informed and trained in safe work practices and avoids occupational hazardsPicking up deliveries which includes using a car or small van This offer is for 1 permanent full-time position for a minimum of 30 hours per week in the Auckland CBD.
When applying, please provide your CV, at least 1 significant reference of a previous employer, as well as a cover letter.