Fleet Management (Manufacturing, Transport & Logistics)
Full time
Access Solutions is a 100% NZ owned business that has carved out a niche as one of NZ's top equipment hire providers and specialize in fulfilling their clients' specialist equipment needs, wherever they are in NZ.
They are consistently seeking ways to offer the highest service levels to customers and currently have an opportunity for a Hire Manager to join the Auckland team.
This role is responsible for leading and driving the team in meeting and exceeding customer service expectations and effectively managing the operational and administrative functions of the Auckland Hire office including utilization of the Access Equipment, Forklifts, Aluminum Scaffold fleet and workshop and transport services.
Accountability for monthly Hire Invoicing budget, through proactive management of Hire Office, Transport, Workshop and Scaffolder teams to ensure monthly targets are achieved and in line with customer delivery expectations.
Specific Duties will include:
Answering customer queries via phone and email
Liaising with customer's queries and bookings
Creating and processing of hire contracts
Organising transportation of equipment
Creating and processing of workshop jobs
Organising repairs and servicing of equipment
Sales document processing and accurate use of the 'Hire System'
Cycle billing
Day to day branch work flow processing
Customer invoicing
Quotes to customers
Entering wage timesheets into Ezy-Time pay portal
Developing and maintaining strong relationships with customers and the national team
This is a hands-on role that requires someone who is a strong communicator, has a great customer service approach, a high standard of service delivery and the ability to multitask and work to deadlines.
The successful candidate will ideally have experience within the hire/service/transport/logistics industries and will have an understanding of asset & machinery management & the challenges (& rewards) that can be faced in such operations. A technical aptitude/experience is preferred and demonstrated experience managing and leading a team is essential.
Support from a dedicated management team and a competitive salary is offered.
If this sounds like the opportunity you have been seeking, then please apply online with your CV and a covering letter.
Your application will include the following questions:
How many years' experience do you have as a Hire Manager?
Which of the following statements best describes your right to work in New Zealand?
Do you have customer service experience?
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