Head of One Network and Disruption Communications Develop and execute a comprehensive network and disruption communications strategy
Helping manage AT's customer experience and its reputation.
Newly created permanent opportunity, Viaduct location
Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.
This is an exciting new opportunity within Auckland Transports Partnerships and Engagement team leading the development and implementation of all aspects of communication and engagement about activities and disruptions on the transport network.
The role provides timely, relevant and consistent customer and stakeholder information and advice to support better customer outcomes and satisfaction and improve trust and confidence in AT.
This role will develop and execute a comprehensive network and disruption communications strategy to deliver consolidated network communications functions. This includes establishing processes, training and guidelines to provide consistent, quality and accurate information. It will provide ongoing cross-functional leadership, training, development and subject matter expertise to all AT staff supporting communications about network changes or disruptions.
The newly established Network and Disruption Communications function is critical to helping manage AT's customer experience and its reputation.
As a highly experienced senior leader who is accomplished in building and maintaining high-trust relationships with stakeholders and partner organisations, you have a passion for public service and thrive in a dynamic and challenging environment.
Our ideally candidate will have demonstrated:
Over 12 years' experience in a communications role or a similar field such as journalism or government relations
An understanding of the public sector and local government landscape
A strong grasp of complex transport operating environments and how to navigate these
Political acumen and ability to anticipate and manage issues and opportunities
Experience writing and delivering communications strategies and plans in complex environments
At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.
We will consider applications for both roles together and will be monitoring applications and engaging with quality candidates prior to the closing date, so encourage you not to delay registering your interest.
For further information or a confidential chat please contact Rennie Sharma, Talent Acquisition Business Partner ******
Applications close on 28th August 2024.
Please note, this position is deemed a safety-sensitive position and will require the successful applicant to undertake pre-employment drug and alcohol testing.
Auckland Transport is committed to the protection and wellbeing of children. A component of this role involves interaction with children so, as a part of the assessment of candidates, we will require Police Vetting of candidates to ensure we are providing a safe environment for children. This requirement complies with the Vulnerable Children Act 2014.
Reference # 67075
Posted: 21 Aug 2024
Location(s): Central Auckland
Expertise: Communications, Management, Marketing, Public affairs, Stakeholder relationships
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