Management (Information & Communication Technology) We are seeking a dynamic Head of Delivery to lead our Cyber Managed Services and ensure exceptional customer experience throughout the life of the customer contract. This role is open to both Auckland and Wellington candidates. Ko ta matou mahi - About the role This role encompasses leadership and daily management of project management, onboarding, service delivery, and administrative functions. You will work closely with direct reports and virtual teams to meet our service commitments. Ko to mahi – What you will do Collaborating with Managed Services teams, the Security Operations Centre, Advisory, Assurance, and go-to-market teams, you will translate strategy into actionable business plans and lead the team in their execution. Additionally, the Head of Delivery will oversee the financial performance of the onboarding process within the cyber portfolio, fostering processes and a company culture that enhance operational efficiency, generate revenue, and deepen our customer value chain. Oversee the onboarding of customers onto Managed Security Services Manage day-to-day operations and performance of the team Ensure service delivery fulfills contractual obligations Identify and capitalize on revenue growth opportunities within the managed security services portfolio, optimizing margin contribution Collaborate with Managed Security Services Practice Managers to identify and implement continuous improvement opportunities Cultivate a high-performance culture across the team Recognize and act on opportunities for strategic investment and continuous service improvement Work with Delivery, Security Operations Centre, and Advisory teams to achieve objectives Na tou rourou - What you will bring We are seeking someone who is a visionary leader with a passion for cyber security and a track record of driving operational excellence along with: A tertiary qualification in business or technology Experience in the IT security industry in a delivery role Experience in senior/executive leadership Experience in strategic partnership management Kordia delivers mission-critical technology and network solutions across New Zealand, Australia and the South Pacific. We specialise in the telecommunications, cloud transformation, cyber security, broadcast media and safety of life sectors and have been delivering innovative and reliable solutions to customers for over 60 years. Our culture and values encourage and reward those that are collaborative, trustworthy, humble, courageous and expert. If these values appeal to you, we can offer you an environment in which you will thrive. At Kordia, we believe every team member has a role to play in the overall success of the business, whether it is through our working relationships, technology or skills. Our culture and values encourage and reward those that are collaborative, trustworthy, humble, courageous and experts. We also offer: Learning and development budgets for professional development Internal career progression pathways A range of retail discounts and benefits Enhanced parental leave entitlements Life Insurance EAP services Group discounted medical insurance Matched Employer superannuation contribution up to 5% Me pehea te tono - How to apply All applicants be a New Zealand Citizen or Resident or hold a valid work visa to legally work in New Zealand immediately. (Please detail your visa status as part of the application process). Be willing to undergo police vetting and any other checks relevant to the role. We appreciate every application but due to the high volumes received, we will only be contacting candidates who meet the specified criteria and are selected for further consideration. Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? Report this job advert Don't provide your bank or credit card details when applying for jobs. #J-18808-Ljbffr
