If life's a journey, KiwiRail is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture - where your career will connect you to real opportunities, while balancing work and whanau life. Great Journeys New Zealand (GJNZ) operate some of New Zealand's most iconic Tourism experiences and Interregional commuter trains - The TranzAlpine, Coastal Pacific, Northern Explorer, Capital Connections and Te Huia services. Over recent years we have transformed how we offer unique experiences to domestic and international visitors. Originating from scenic train travel, we now offer Scenic day trips, event trains, short break train getaways & fully guided multi-day rail tours.
Reporting to the General Manager, the Head of Crew and Onboard Experience is responsible for delivering exceptional guest experiences by leading, managing and inspiring the onboard crew and their leaders to provide a world-class service.
What you'll do Management and development of crew Deliver operational excellence and remain abreast of technology Ensure safety and compliance standards are met and adhered to Build strong internal and external relationships Drive a culture of continuous improvement What you'll need Minimum of 5 years' experience leading and developing a high performing team in a large complex environment Commercial mindset, flexibility and practical approach Proven leadership experience in a customer focused organisation Experience building rapport with business partners Relevant Tertiary qualification and industry certifications What you'll get Excellent salary package plus benefits Discounted health insurance for you and the whanau A fantastic team culture A diverse, energetic workplace Ongoing training and development Why KiwiRail? Our people are everything. That's why KiwiRail is committed to an inclusive, flexible, and supportive workplace where everyone can feel valued, respected, and have equal opportunity to succeed. We encourage applications from people of all ages, genders, sexual orientation, personalities, ethnicities, abilities, and cultures.
If you are looking for a career where you can serve as a brand ambassador, ensuring that crew members embody the company's values and consistently deliver a premium service that aligns with brand expectations, don't miss out on this opportunity.
Applications will be screened as they arrive so, don't delay, apply today!
Applications close: 24th November 2024 unless filled sooner.
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