Peninsula isn't just another workplace – it's a dynamic, family-run business with over 3500 employees and a global reach.Our WHY is our driver, which is to support the New Zealand marketplace with comprehensive support across an ever changing and complex landscape of WHS & HR.We have an exciting opportunity for a Head of Client Engagement to join our team. This role will see you working with a small yet dedicated team of professionals to drive our client engagement and usage. Working closely, and in a highly collaborative environment with the Head of Retention, you will form a formidable team to really focus on the client lifecycle.We are looking for someone who has been in a similar role, who understands the HOW and WHY behind client engagement. As a seasoned leader, you will be uniquely qualified to foster deep client relationships and drive impactful partnership that deliver exceptional business outcomes.Why You'll Love Working Here:We believe everyone has the capacity to be better every day. That is why we are passionate about creating a work environment that enables our people to achieve their best – personally and professionally.Make a Difference: You'll play a pivotal role in shaping the client experience and influence the future of our service experience. Be an Expert: Lead from the front and build a solid client experience process that seamlessly intertwines across the client lifecycleCollaboration is Key: Work alongside passionate colleagues across departments, fostering a truly collaborative spirit. Rewards & Recognition: We love to reward and recognise our people, from Monthly nominated awards for super service, through to Company Bonus. Key areas of responsibility include: Actively engaging with Clients to gather feedback and address concerns whilst identifying opportunities for improvement. Collaborate with teams such as sales, marketing, legal, finance to ensure our client needs are metProactively identify potential risks and issues that may affect customer satisfaction. Utilise Salesforce to track customer interactions, monitor progress & generate reportsCoach, lead and mentor a small yet dedicated team to continued high performance. This isn't just another job; it's a chance to:Lead a talented team and make a real impactWork in a dynamic and supportive environment. Be a key player in our company's success. APPLY NOW for a confidential discussion Peninsula is committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of culturally diverse backgrounds, people who identify as LGBTQI+, people of Maori as Tangata Whenua and Pacific Islander origin, and people with disabilities.
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