HCB - Customer Service Representative - North Shore Bapcor Listed 3 days ago
Listing Description Location: North Shore City, Auckland
Job type: Full time
Duration: Permanent
Description Are you a natural communicator and relationship builder?
Excellent Mon to Fri regular hours!
Amazing team culture, development opportunities and awesome manager support.
Time for a new beginning? How about working for a company that likes to see its staff progress and build a career. If you have a keen go-getter personality, a good work ethic, and want to start a career within a company that gives a damn, we want to hear from you.
The Opportunity:
HCB Technologies is part of the Bapcor group, a specialist wholesale business trading nationally in the New Zealand battery market, dealing with batteries suited for fire alarm panels through to super yachts and everything in-between.
An exciting opportunity exists for a passionate individual who enjoys working in a fast-paced environment to join our HCB North Shore branch.
Reporting to the Branch Manager, the Customer Service Representative is responsible for handling customer queries, processing product orders, branch inventory management, battery testing, and supporting the branch in achieving sales targets.
About Bapcor: Bapcor Limited is Asia Pacific's leading provider of vehicle parts, accessories, equipment, service, and solutions. Our New Zealand businesses operate across Trade, Service, and Specialist Wholesale and include BNT, Autolign, Truck and Trailer Parts, Precision Equipment, HCB Technologies, JAS Oceania NZ, and Diesel Distributors. Bapcor Automotive has over 600 team members in New Zealand.
Our Values: We give a damn
We are in it together
We do the right thing
About the Position: You will be responsible for promptly processing incoming sales orders; actively pursuing customer needs and fulfilling order requirements.
Other responsibilities include:
Responding professionally and efficiently to customer and inter-branch queries, providing effective service to both.
Receiving and processing all customer orders accurately and efficiently, ensuring delivery expectations are met or exceeded.
Actively working to generate additional sales by maximizing opportunities to upsell.
Reporting stock discrepancies to management.
Placing orders with vendors and assisting with branch inventory management.
Battery charging, testing, and reporting.
About You: You like to get results for your customers, you are passionate about customer service, bringing a positive attitude and an ability to learn on the job.
You will also have:
A friendly and approachable demeanor, resulting from outstanding interpersonal skills.
Excellent written and verbal communication skills.
Customer service experience is beneficial but not compulsory, preferably in a product-related sales environment.
Proven experience understanding business products and industries coupled with the ability to deal with clients at all levels and translate clients' needs into a complete solution.
Demonstrated knowledge of Microsoft Office (Excel, Word, etc.).
The ability to work individually and as part of a team.
A full clean New Zealand driver's license.
If this sounds like you, then apply today!
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