Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.
The hardware support specialist will work alongside our Mobile sales department and Giacom partners supporting all hardware order processes within our new drop ship model running through Stock In The Channel system (SITC).
The role will have contact with our key suppliers ensuring that they are processing orders from Giacom to the highest standard and also managing any additional services they are providing. The role will provide support to the sales team assisting in vendor bid processes and ensuring that we are effectively providing key vendor road maps into our Go to Market planning. The role will also be assisting in the management of our products catalogue within the systems and also margin control on products.
What you'll be doing:
Liaising with Distributers for any orders that have failed automation and engaging with partners on any order issues or queries and managing order status and updates in SITC system.
Supporting Sales team in managing back orders and bulk orders and bid processes with suppliers and vendors
Managing any partner returns requests with suppliers and raising of any credits due to partners
Managing SIM card stock levels with approved suppliers and managing orders via networks and processing of Bulk partner sim requests for whole of Giacom partners
Managing any virtual warehouse holdings and stock ordering of any network branded equipment
Supporting finance with and purchase order queries
Manage the Hardware catalogue improve and manage the categories listed and maintenance of displayed supplier feeds and management of overall margin overlays
Working with Vendors on maintaining required accreditations, new product launches and any service processes and engaging with marketing to ensure our go to market strategy is aligned and also providing any vendor reporting required
Managing supplier set ups and completing regular reviews on performance.
Qualifications
Experience in hardware supply chain
Must be competent with the MS office programs such as excel, word, outlook
Must be approachable and have good communication skills
Must have a keen eye to detail
Must be self motivated, driven and able to manage own workload.
What's in it for you?
No dress code - embrace the freedom to bring your whole self to work.
Flexible working
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future.
Complimentary breakfast, lunch, snacks and drinks in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
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