Guest Services Assistant

Position Description This position is to help our active Shop Team selling Land, Sewa and Air tours. You will work with our current team to offer exceptional Customer Service. Promoting and selling will also be required within the local area of the E-Ko Product range. The Customer Service Assistant role can be suitable for a younger person expanding their skill set or for an experienced individual who wants to work within a growing sustainable business. Customer Care Skills Able to handle customers from different cultures (languages, accents, ways of negotiating…) Able to maintain a professional attitude towards ALL customers Able to handle complaints and difficult customers, partners, or suppliers Administrative Skills Able to handle email requests with professionalism Proficient in Outlook, Excel, and Word Experience with booking systems Able to manage cash flow, especially during refund periods Interest and experience in social media platforms: Facebook Instagram Pinterest Google+ Organized and able to report to the Shop Manager and CEO Adhere to Pro-forma Office Procedures and policies Maintain cleanliness: it is essential to keep the shop and reception areas clean and tidy at ALL TIMES, taking initiative to check and clean public areas regularly Willing to commit to 2 days plus all cruise ship days, approximately 30 hours Able to work flexible hours with own transport, from 07:30 to 18:00 Preference A young person with the ability to grow with a passionate attitude towards wildlife Someone who enjoys customer service A happy disposition, positive attitude, and an easy smile How to Apply Send CV to #J-18808-Ljbffr