About The Role
If you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.
We are looking for an enthusiastic applicant who understands the meaning of great guest service, teamwork, and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.
This role covers different shifts during the week, weekends, and public holidays. You will need to be flexible to work all rostered days and preferably come with a minimum of 1 year of customer service or hospitality experience.
This role requires you to do porter duties from time to time and assist in other areas of the hotel as needed.
This is a Part-time (Minimum 10 hours per week) fixed-term role based at Sudima Kaikoura and the hourly rate is $26.00 per hour.
The primary objective of this role is to check guests in and out in a timely manner and amaze guests with outstanding customer service. On a daily basis, the successful candidate will:
Assist Front Desk during busy check-in and check-out to ensure guests are receiving the best possible services
Have a full New Zealand Drivers licence
Record all luggage stored in an orderly manner
Always keep the luggage storeroom tidy and accessible
Be updated on the knowledge of all room categories and amenities
Ensure communication meetings are attended
Fix small maintenance issues in the rooms
Be responsible for the Front Office operations and guest satisfaction of the departments
Assist with guest inquiries
Be responsible and careful when parking guest vehicles
Ensure guest messages and dry cleaning are delivered in a timely manner
Ensure signage is clear
Store guest luggage in a secure area and place them in order
Assist other departments in the successful operation of the business with a key focus on guest service, guest relations, and yield management
Regularly inspect the lobby and public areas to ensure that the standards of the Hotel are maintained and comfortable for guests, clients, and employees
Regularly monitor stock of brochures and information for guests
Provide guest advice and assistance with tour bookings, restaurant, activities, and directions
Requirements
The successful candidate will need to possess the following attributes:
Confident, well-motivated, enthusiastic, and determined
Takes pride in work and has exceptional attention to detail
Flexible and adaptable in approach
Ability to prioritize, work to deadlines, and remain composed under pressure
Work to a high standard, accurate, and organized
Approachable, flexible, and a team player
Committed to continuing professional development
A full drivers licence
NZQF level 2 or 3 (ANZSCO Skill Level 4)
OR at least one year of relevant experience may substitute for the formal qualifications listed above
Benefits
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes, and discounts on hotels, restaurants, bars, and spas across our network - not just for you, but in some cases your friends and family too!
$26.00 per hour
Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Wellbeing programme including Health insurance discounts
Excellent reward & recognition events
Long service and anniversary gifts and benefits
Staff, family, and friends rates within our network of hotels
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own online digital learning platform
Interested applicants must have New Zealand work eligibility rights and have the ability to relocate to Kaikoura if needed. Assistance with finding accommodation in Kaikoura can be provided.
Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
Hind Management is committed to accessibility; should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 5516306 / (09) 9051719 or email Roda Mae Aala at ******.
We will aim to respond within 48 hours Monday to Friday 9 am - 5 pm. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
We offer a fully inclusive accessible hiring process; let us know how we can support you to present your best self.
Our Values
E manawanui ana tatou - We care
Ka mahi tahi tatou - We work together
Ka whai tatou i te tika - We do the right thing
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