Front Office & Guest Services (Hospitality & Tourism)
Situated in the vibrant nine-block Auckland community of Britomart, The Hotel Britomart offers a distinctive experience of the city's best accommodation, eating, and shopping. Within a blended modern and heritage building, the hotel has 99 thoughtfully crafted guest rooms, five luxurious Landing Suites, and one-of-a-kind event spaces alongside its sustainable seafood restaurant, kingi. A 5 Green Star hotel, with layers of history, art, and design throughout, it's a place where the team is proud to be independently New Zealand-owned, delivering authentic New Zealand experiences.
About the Role
The Hotel Britomart has opportunities for enthusiastic and career-driven team players to join our team as Guest Services Agent (Part Time) in our Front Office Team.
Deliver the warmest of welcomes with a friendly 'Kia Ora' or the fondest of farewells with a 'Haere ra'.
Actively contribute to the department's key performance indicators: TripAdvisor, Net Promoter Score, RevMax.
Perform valet parking duties.
Be familiar with all room types, rates, and services provided by the hotel.
Process guest mail, messages, and deliveries.
Handle all reservation requests in an efficient and friendly manner.
Cross train in night audit duties.
More About You
You can work independently but you also acknowledge that your work is a key part of the team that delivers memorable moments.
Your grooming and personal presentation sets you apart from the rest.
You have an absolute passion for New Zealand culture, and are environmentally and sustainably savvy.
You will ideally have prior experience in a similar role in a 4 or 5-star hotel.
You have experienced the advantage of hotels operational systems and possess knowledge of Protel/Opera.
Degree or Diploma in Hospitality Management preferred.
A holder of a full New Zealand driver license.
The Hotel Britomart Team Benefits:
Free celebratory night including breakfast stay after 6 months.
Accommodation and food and beverage discount for Team Members.
Team Member accommodation discount internationally via TFE Hotels.
Friends and family rates at The Hotel Britomart and Internationally via TFE Hotels.
Boost Benefits.
Reward and recognition program.
Career development pathway.
Retail discounts.
Team meal provided per shift.
Uniform and dry-cleaning of uniform.
To lodge your interest in this fabulous opportunity, we welcome applications from driven, passionate, experienced candidates seeking a foundational role in this exquisite property.
Valid New Zealand working rights are essential.
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