Situated in thevibrant nine-block Auckland community of Britomart, The Hotel Britomart offersa distinctive experience of the city's best accommodation, eating and shopping.Within a blended modern and heritage building, the hotel has 99 thoughtfully craftedguest rooms, five luxurious Landing Suites and one-of-a-kind event spacesalongside its sustainable seafood restaurant, kingi. A 5 Green Star hotel, withlayers of history, art and design throughout, it's a place where the team isproud to be independently New Zealand-owned, delivering authentic New Zealandexperiences.
About the Role The Hotel Britomart has opportunities for enthusiastic and career driven team players to join our team as Guest Services Agent (Part Time) in our Front Office Team.
Deliver the warmest of welcomes with a friendly 'Kia Ora' or the fondest of farewells with a 'Haere ra'.Actively contribute to the department's key performance indicators: TripAdvisor, Net Promotor Score, RevMax.Be familiar with all room types, rates and services provided by the hotel.Process guest mail, messages, and deliveries.Handle all reservation requests in an efficient and friendly manner. Situated in thevibrant nine-block Auckland community of Britomart, The Hotel Britomart offersa distinctive experience of the city's best accommodation, eating and shopping.Within a blended modern and heritage building, the hotel has 99 thoughtfully craftedguest rooms, five luxurious Landing Suites and one-of-a-kind event spacesalongside its sustainable seafood restaurant, kingi. A 5 Green Star hotel, withlayers of history, art and design throughout, it's a place where the team isproud to be independently New Zealand-owned, delivering authentic New Zealandexperiences.
About the Role The Hotel Britomart has opportunities for enthusiastic and career driven team players to join our team as Guest Services Agent (Part Time) in our Front Office Team.
Deliver the warmest of welcomes with a friendly 'Kia Ora' or the fondest of farewells with a 'Haere ra'.Actively contribute to the department's key performance indicators: TripAdvisor, Net Promotor Score, RevMax.Perform valet parking duties.Be familiar with all room types, rates and services provided by the hotel.Process guest mail, messages, and deliveries.Handle all reservation requests in an efficient and friendly manner.Cross train in night audit duties.More About You
You can work independently but you also acknowledge that your work is a key part of the team that delivers memorable momentsYour grooming and personal presentation sets you apart from the restYou have an absolute passion for New Zealand culture, and are environmentally and sustainably savvyYou will ideally have prior experience in a similar role in a 4 or 5 star hotelYou have experienced the advantage of hotels operational systems and possess knowledge of Protel/Opera.Degree or Diploma in Hospitality Management preferredA holder of a full New Zealand driver licenseThe Hotel Britomart Team Benefits:
Free celebratory night including breakfast stay after 6 monthsAccommodation and food and beverage discount for Team MembersTeam Member accommodation discount internationally via TFE HotelsFriends and family rates at The Hotel Britomart and Internationally via TFE HotelsBoost BenefitsReward and recognition programCareer development pathwayRetail discountsTeam meal provided per shiftUniform and dry-cleaning of uniformTo lodge your interest in this fabulous opportunity we welcome applications from driven, passionate, experienced candidates seeking a foundational role in this exquisite property.Valid New Zealand working rights is essential.
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