Guest Service Associate - F&B Service

Job DescriptionOperationalTo provide courteous, professional, efficient and flexible service at all times following ibis standards.To perform all duties and tasks in the assigned place of work.To be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage division or any other department of the hotel as assigned.To be fully conversant with all services and facilities offered by the hotel.To perform opening and closing procedures established for the place of work as assigned.To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.To ensure that the place of work and surrounding area is kept clean and organized at all times.To monitor operating supplies and reduce spoilage and wastage.To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up with guests.QualificationsPrior experience with Luxury Hotel in the same capacity.Strong operational technical knowledge with an outstanding personality and unmatched levels of energy, enthusiasm, and commitment.Excellent multi-tasking, problem solving, service orientation, and interpersonal team skills. Displays a high level of flexibility, initiative, sincerity, and teamwork.
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