Who We Are - Ko Wai MatouHere at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.About The Role - Te mahiThis is an exciting new part-time role for an experienced Guest Services Agent / Nigh Auditor in a beautiful new hotel.You will complete flexible shifts each week, working alongside an amazing and experienced team who will assist you and support you as your career takes off.This role is full time 30 hours per week and the hourly rate is $26.Responsibilities | Nga haepapaOur night roles span across front office reception and night audit tasks, requiring a hospitality professional with a level head, professionalism and the ability to make our guests welcome with exceptional service.From checking guests in/out, through to dealing with guest complaints, this varied position will require exceptional communication skills and the ability to think on your feet. You will be confident in your decision making and have a strong focus on safety and security.You will be able to problem solve to ensure accuracy in accounting and be able to work unsupervised. You must be strong in using computer systems, reporting and excel. Night duties are also focused on ensuring guests and staff areas are maintained to a high standard of cleanliness and presentation, to ensure we are putting our best foot forward for our team and guests.In this role you will be: greeting and welcoming visitors arranging and recording details of appointments answering inquiries and providing information to our guests answering, connecting and transferring telephone calls receiving and resolving complaints from guests receiving and distributing deliveries maintaining the hotel reception area advising on and arranging reservations, accommodation and local activities other clerical tasks such as auditing, data entry, reports and filing RequirementsAbout you | Ko koe teneiA commitment to being a reliable member of the night teamBe able to work 10pm to with a roster that covers seven days a week including weekends and holidays.NZQF Level 4, or 3 years experience in a relevant role in the Hospitality and Tourism sector will substitute for the qualification.Ability to work unsupervised, on your own and as part of a teamYou will have: Good communication skills A commitment to delivering a high level of customer service Calm, efficient, and organised with great attention to detail Conflict resolution skills Ability to liaise and communicate all relevant information to the Front Office team and other department BenefitsWe are all valued | He kura te tangata Discounts at our hotels, restaurants and spas across our network Staff, family and friends rates at our hotels Free onsite parking Excellent reward & recognition events Service and anniversary gifts and benefits Wellbeing program including Health insurance discounts Paid training and individual Employee Development Plans Training towards NZQA qualifications and our very own online digital learning platform Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email our Talent Acquisition Team at . We will aim to respond within 48 hours Monday to Friday 9am - 5pm.We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.Our ValuesE manawanui ana tatou | We careKa mahi tahi tatou | We work togetherKa whai tatou i te tika | We do the right thing
