MTF Finance is on a mission to help New Zealanders get the things they need and to do more, by making lending all about people again. In doing so, MTF will become New Zealand's most loved lender. Founded in 1970, MTF was initially a grouping of vehicle dealers in the South Island that banded together to provide financing options independent of the big banks. Over the next 52 years, the business has continued to grow and evolve in order to continue supporting both customers and shareholders. In 2008, the ownership structure of the organisation shifted from being a pure co-operative to being an organisation owned by its shareholders. This was also the year that MTF launched a new distribution channel, franchised offices. Today, MTF products are distributed via car dealerships, franchised offices and online through the recently acquired Lending People. MTF employs approximately 110, predominantly in the Dunedin support office, although there is a small Auckland satellite office. This is supplemented by a further circa 250 staff members within the franchise network. With a total loan book of just over $1b in 2023, the business has consistently demonstrated a track record of profitable growth. Accounting for approximately 17% of all auto lending in New Zealand, the business has been on a journey of revitalization and transformation. Investment in new technologies, partnerships and product development has seen the delivery of near constant growth in sales and market share performance. The business is unrelentingly focused on providing outstanding customer outcomes and the community focus afforded by the locally owned franchises allows a truly local perspective from a customer experience perspective. More than 11,000 five-star ratings on Trust Pilot support this intent, and it is encouraging that circa 60% of new business is from returning customers. This local focus has also been credited with delivering market leading arrears performances. Whilst there has been a slight increase attributed to the broader economic climate, MTF's 1% performance in the 31 days plus segment is at least half of the industry average. Staff engagement is at an all-time high, and MTF continues to enjoy external recognition for many of its achievements. MTF won the Otago Daily Times 2023 Business of the Year award, won the 2023 KangaNews New Zealand Securitisation Deal of the Year Award, and was a finalist in this year's INFINZ Awards Excellence in Treasury category. The Opportunity The Chief Credit Officer will be a core member of the Executive Leadership Team, expected to make a meaningful contribution to the organisation's broader strategic direction and culture. Leading a team of circa 12 across credit, lending and recoveries, we are looking for an executive with deep domain expertise who can continue to set an aspirational tone for the function. The Chief Credit Officer will be an inspirational leader, with the ability to build and maintain a culture of high-performance across the function. This will include not only looking at the systems, processes and policies, but also investigating the role automation and artificial intelligence will play in enhancing productivity. This role will be pivotal in supporting product development, technology and marketing initiatives – particularly as MTF continues to explore increasingly complex product propositions. Arrears performance, approval rates, revenue growth and team engagement will all be measures of success. The strong preference is to have the Chief Credit Officer based in Dunedin. Minimum Requirements: A seasoned credit professional with a deep understanding of the intricacies of credit policy development and management. Strategic and commercial acumen – the ability to contribute as part of a high-performing Executive Leadership Team. An inspirational leader with the ability to build meaningful rapport and relationships across the business. A performance orientation with a willingness to drive innovation. A degree of entrepreneurial spirit, an executive with an unrelenting focus on customer experience. An executive who can grasp, and is energised, by the magnitude of opportunity facing the organisation. Applications close at 5pm on the 23rd August. #J-18808-Ljbffr
