Front Office & Guest Services (Hospitality & Tourism)At CPG Hotels, we have a wide variety of roles situated around the country. Our current growth phase has been strategically planned, but we are always on the lookout for talented people enthusiastic about a career in hospitality. Your wellbeing is our top priority!The world is yours to explore, so join us today to start an adventure of a lifetime!About the roleCentrally located in the heart of Auckland CBD, the award-winning boutique Fable Auckland Hotel is looking for an enthusiastic Guest Service Agent to deliver outstanding guest service experiences.You will be responsible for delivering quality-standard guest services as well as assisting with reservation tasks to ensure the best booking experience for your guests.Key responsibilities:Perform all necessary Reception tasks including checking guests in and out, cashiering, answering phone calls, attending to guest requests and complaints.Answer guest inquiries about services, facilities, and other information.Perform all necessary reservation tasks and respond to email inquiries, group bookings, inbound and tour groups to ensure all bookings are in place.Handle guest complaints efficiently & effectively.Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments.Demonstrate and maintain a high level of customer service.Follow company brand standards.Requirements and Skills:Previous experience working in a Hotel reception/reservations environment.Flexibility to work a variety of shifts, including weekends and public holidays.A positive, reliable, charismatic, and can-do attitude.Excellent attention to detail and an uncompromising commitment to standards.Previous experience in cash handling is a plus.Basic computer literacy.Current eligibility to work in New Zealand.Hospitality qualification preferred.Working knowledge of Opera PMS preferred.What we offer at CPG Hotels:Paid Birthday Off.Endless career and growth opportunities.Fantastic rewards and recognition initiatives.Flexible schedule to suit your lifestyle.Free access to hundreds of online Hospitality courses.A variety of amazing corporate discounts.Sound like a good fit? We'd love to talk to you!To apply now for this position, please click the 'apply' button and send us your CV and cover letter.Your application will include the following questions:Do you have customer service experience?Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a guest services agent?Do you have a current New Zealand driver's licence?How would you rate your English language skills?Are you available to work on a rotating roster?
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