About The Role - Te Mahi We are a leading Auckland hospitality group with a beautiful hotel within Auckland CBD. With bookings climbing and our Hotel getting busier, it is time to find talented Guest Service Agents for our 186 room Sudima Auckland City Hotel. If you are passionate about service and have a smile to match, we are seeking a Part-time Guest Services Agent. We are looking for an enthusiastic applicant who understands the meaning of great guest service, teamwork and attention to detail. A team player who enjoys the hospitality industry and wants to further their career. This role covers different shifts during the week, weekends and public holidays. You will need to be flexible to work all rostered days. This role requires you to do porter duties from time to time and assisting in other areas of the hotel as needed. You must have a full New Zealand Drivers licence. The primary objective of this role is to check guests in and out in a timely manner and amaze guests with outstanding customer service. On a daily basis, the successful candidate will: Responsibilities | Nga Smooth and accurate check in and out process Ensuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand out Answer phone calls and ensure guest requests are actioned and followed up with relevant departments Attend ongoing training Communicate professionally with other hotel departments Maintaining the reception area Advising on and arranging reservations and accommodation Record all luggage stored in an orderly manner Always keep the luggage storeroom tidy and accessible Must be updated on the knowledge of all room categories and amenities Ensure communication meetings are attended Fix small maintenance issues in the rooms Assist with valet parking and keeping a clear record of cars Must be responsible and careful when parking guest vehicles Ensure guest messages, dry cleaning are delivered in a timely manner Guest luggage is stored in a secure area and placed in order Assist other departments in the successful operation of the business with a key focus on: guest service, guest relations and yield management Regularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients as well as employees Ensure Health and Safety standards are being met and reported as per policy Requirements Confident, well motivated, enthusiastic and determined Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure Strong communication skills - both written and verbal Takes pride in work and has exceptional attention to detail Excellent time management abilities Have a thorough knowledge of the area including local amenities Approachable and flexible & a team player Committed to continuing professional development Flexibility to work outside normal hours as required. (which includes early morning starts, late finishes, weekends and public holidays) Can work on a rotating roster Full New Zealand Drivers licence NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4) OR least one year of relevant experience may substitute for the formal qualifications listed above Benefits He kura te tangata - We are all valued As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too! Wellbeing programme including Health insurance discounts Excellent reward & recognition events Long service and anniversary gifts and benefits Staff, family and friends rates within our network of hotels Paid training and individual Employee Development Plans Training towards NZQA qualifications and our very own online digital learning platform Free life cover, Digital Will & Best Doctors teleservice* Who We Are - Ko Wai Matou Hind Management builds, operates and manages high-performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously. At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences. Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We're looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that's passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind. Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email our Talent Acquisition Team at We will aim to respond within 48 hours Monday to Friday 9am - 5pm. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self. E manawanui ana tatou | We care Ka mahi tahi tatou | We work together Ka whai tatou i te tika | We do the right thing #J-18808-Ljbffr
