Front Office & Guest Services (Hospitality & Tourism)
Quest Serviced Apartments is the largest and fastest growing serviced apartment operator in Australasia with a substantial network of over 150 franchised properties across Australia, New Zealand, Fiji and the UK.
Quest Chermside on Playfield and Quest Chermside are 4.5 star, 78 and 54 room Apartment Hotels respectively, located in the heart of Chermside. Both hotels are within walking distance to Westfield Chermside Shopping Centre and the Chermside Bus Interchange.
We are seeking an experienced Guest Service Agent to join our friendly team on a Casual basis (approx 24 to 32 hours per week) to work across both hotels as required. There is opportunity for the role to become full time and progress into leadership roles if desired.
About the Role
As a Guest Service Agent, you are the first point of call for our guests. We are looking for a customer focused problem solver who has a natural ability to build rapport and provide great customer service. The work is fast paced and involves all aspects of hotel front office reception, including various administration duties and customer service:
Preparing arrival paperwork and room keys
Processing guest departures, including financial transactions
Managing room allocations and booking chart
Providing friendly customer service in response to accommodation or in-house enquiries
Managing the front office inbox, actioning emails accordingly
Ensuring the smooth running of the reception desk during hotel hours
Demonstrating strong communication skills, both oral and written
Taking room service orders and restaurant bookings
Promoting the business to achieve accommodation sales and repeat guests
The work is complex, interesting and very rewarding - you will be challenged in a good way, with lots of support coupled with extensive training.
The Ideal Candidate
You will have a genuine passion for customer service and making someone's day. Ideally in your working history you will have:
Previous experience within the tourism, hotel, travel or hospitality sector
Completed or be working towards a Hotel, Tourism and/or Business degree (highly regarded but not essential)
Strong computer skills, with experience using Outlook, Microsoft Word and Excel preferred
Experience using RMS, or a similar reservation system would be advantageous, however, full training will be provided
Excellent oral and written communication, including phone manner and a professional approach to email writing
A highly organized and efficient style of working, with excellent time management skills
A keen eye for detail, with high standards of personal presentation
The ability to work mornings, afternoons or evenings and/or a combination of these times. Shifts are rostered on weekdays, weekends, and public holidays when required, and generally shifts can be allocated around family or study commitments to fit with your availability
A current RSA Qld or ability to acquire this within the first week of starting employment
What we can offer you:
Further your hotel career in a GSA role involving all aspects of front desk operations within the hotel environment
Opportunities to progress into team leader and front office manager roles
Staff social events
Great discounts on accommodation at Quest properties
Discounted snacks and beverages
Reward and recognition programs
Flexible working hours and rostering
Free parking on-site
Uniform supplied, with a laundry allowance paid to you
Penalty rates for early start/late finish times, weekends and public holidays
To apply please include a covering letter - which must include your availability along with your CV.
Applicants must have the right to work in Australia.
To apply, click "APPLY NOW".
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