Guest Relations

Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ .
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description
Review arrival lists to welcome guests.
Attend to special guests (e.g. VIPs) and answer their inquiries.
Provide information about amenities, area and venues and promote services.
Anticipate guest needs.
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages).
Record information in the logbook daily.
Ensure compliance with health and quality standards.

Qualifications
Service-focused personality is essential.
Prior experience working with Opera or a related system.
Fluency in English.
Proven experience as a Guest Relations Officer.
Familiarity with hospitality industry standards.
Computer literacy.
An outgoing personality.
Outstanding communication abilities.
Excellent organizational and time-management skills.

Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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