Guest Relations Executive - Horizon By Skycity

Guest Relations Executive - Horizon by SkyCityHorizon by SkyCity - Where Today Meets TomorrowWe are excited to bring you the opportunity to join the team of Horizon by SkyCity in this critical role.The Guest Relations Executive is responsible for the operation and customer delivery of the hotel guest services to achieve the 5 star experience.What will you be doing?Be the key person within the Hotel with key VIP guestsManage and escalate customer disputes or queries as requiredPass on feedback from guests to our front office staffRecognise repeat guests and VIPs by meeting and greeting, gifts, cardsMonitor customer feedback on Trip Advisor and Market MatrixLiaise with the Concierge and Front Office teams to ensure the best guest experienceWhat do you need to be successful in this role?Experience in Hotel operations (preferable)Positive and professional personalityStrong written and verbal communicationProven customer service experience in a fast paced environment ideally in the Hotels/Tourism sectorWhat's great about working at SkyCity:A supportive and diverse company cultureWork with people who care, are driven and energeticMedical insurance$2.50 cooked meals in our staff cafeteriaStaff convenience store (discounted bread, butter, eggs, milk etc)Heavily discounted staff car parking and dry cleaningDiscounts at our outletsFree trips for you plus one as many times as you like up the Sky TowerYou'll get to be a key part of our fun team of Hotel professionals who'll give you room to put your great ideas into action. As an employer, we actively encourage your career development and expect our leaders to play a big part in developing their teams.At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine.SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.This role will close once we have a preferred shortlist so if you feel you have the right level of skills and experience apply online today.
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