Guest Relations Executive - Horizon By Skycity

Guest Relations Executive - Horizon by SkyCity Horizon by SkyCity - Where Today Meets Tomorrow
We are excited to bring you the opportunity to join the team of Horizon by SkyCity in this critical role.
The Guest Relations Executive is responsible for the operation and customer delivery of the hotel guest services to achieve the 5 star experience.
What will you be doing?
Be the key person within the Hotel with key VIP guests
Manage and escalate customer disputes or queries as required
Pass on feedback from guests to our front office staff
Recognise repeat guests and VIPs by meeting and greeting, gifts, cards
Monitor customer feedback on Trip Advisor and Market Matrix
Liaise with the Concierge and Front Office teams to ensure the best guest experience
What do you need to be successful in this role?
Experience in Hotel operations (preferable)
Positive and professional personality
Strong written and verbal communication
Proven customer service experience in a fast paced environment ideally in the Hotels/Tourism sector
What's great about working at SkyCity:
A supportive and diverse company culture
Work with people who care, are driven and energetic
Medical insurance
$2.50 cooked meals in our staff cafeteria
Staff convenience store (discounted bread, butter, eggs, milk etc)
Heavily discounted staff car parking and dry cleaning
Discounts at our outlets
Free trips for you plus one as many times as you like up the Sky Tower
You'll get to be a key part of our fun team of Hotel professionals who'll give you room to put your great ideas into action. As an employer, we actively encourage your career development and expect our leaders to play a big part in developing their teams.
At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine.
SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.
This role will close once we have a preferred shortlist so if you feel you have the right level of skills and experience apply online today.

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