Company Description
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant entertainment programs, and the trendy and distinguished ALL INCLUSIVE food and beverage concepts with 378 beautifully appointed guest rooms, dream bedding, and luxurious atmosphere. Join our motivated and vibrant team as Guest Relations Agent and build your career with us.
Job Description
The main job responsibilities include but are not limited to:
Prepare for daily VIP arrivals in terms of room allocation, amenities, and special requests of guests.Achieve Quality Audit result of 95% and above through consistent documented training.Keep VIP folders ready for VIP arrivals and all-inclusive arrivals (registration cards, room keys, welcome letter).Assist and process check-in/out for VIP guests efficiently and professionally.Escort guests to their rooms and conduct room orientation.Update guest information into the computer after a complete check-in.Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.Resolve guest complaints/requests and liaise with the department concerned to ensure immediate follow-up.Achieve the highest guest satisfaction measured by TRUST YOU platform.Handle issuance of guest room key cards and ensure effective control for guest security.Ensure that all messages, mails, and packages are delivered to the guest room.Assist at the information counter and business center & M Lounge as assigned.Have knowledge of the hotel rate codes, packages, segmentation, discounts, and how to handle each.Maintain continuous contact with hotel guests to ensure that any problem or complaint is handled efficiently & courteously.Follow up with the Bell desk regarding shuttle bus.Make daily courteous calls to guests in-house.Report any unusual occurrences or requests to the manager.Be aware of the hotel accident prevention policies.Ensure the cleanliness and neatness of the front office area.Review log book, verify outstanding and follow up pending items. Identify any special assignments for the day, check hotel situation, occupancy, functions, groups, and VIPs.Re-announce VIP rooms to housekeeping and F&B departments.Check if all departure details for the day have been taken, as well as for the next day.Arrange for bouquets, cakes, and cards in case of guest anniversaries and birthdays.Inspect VIP rooms after amenities are placed.Coordinate with the related team regarding arrival & departure transport arrangements for the day.File daily guest relations reports and documents systematically.At the end of the shift or day, communicate all information that the next shift needs to know for a smooth operation.Follow up on traces requests/notes related to the Guest Relations Department and update them accordingly.Achieve the highest profitability through generating revenues and applying proper cost management.Be punctual on duty.Be well-groomed to the standards laid down.Comply with all hotel rules and regulations as outlined in the handbook and be aware of company disciplinary and grievance procedures.Create an environment that promotes employee morale and encourages the team to take pride in their department with a high level of commitment.Promote a helpful and professional image to customers and give full cooperation to any customer requiring assistance with a prompt, caring, and helpful attitude.Anticipate the needs of customers whenever possible to enhance quality service and customer satisfaction.Give full cooperation to any colleague requiring assistance in a prompt, caring, and helpful manner.Be flexible in assisting in other areas of the hotel in response to business and customer needs.Ensure familiarity with the hotel's emergency procedures and maintain preparedness for any emergencies that may occur.Be familiar with all related company documentation, especially the relevant operational standards for the field of responsibility.Encourage and participate in Corporate Social Responsibility (CSR) activities.Other duties as assigned.Assist in task force teams for new openings.Carry out any other reasonable task (which may not be stated here) as requested. Qualifications
University degree in Hotel Management, fresher or a minimum of 1 year experience in a similar role in a 5-star hotel.
#J-18808-Ljbffr
