Guest Relation Officer - Female

Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ .
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description Assist guests with check in and checkout, and other cashiering duties.
Efficiently assist guests throughout their stay with any requirements, handle guest feedback, provide direction, and give suggestions.
Handle guests' mails, messages, and answer phone calls.
Maximize room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
Provide guidance and assistance to Guest Relations Assistant.
Meet, greet, and provide rooming for VIP guests.
Attend daily briefings and relevant departmental and interdepartmental meetings.
Ensure the safety, security, and loss control policies and procedures are complied with at the front desk and back office area.
Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager.
Comply with hotel and department policies and procedures at all times.
Ensure vigilance in regard to in-house credit matters and act upon any discrepancies.
Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling, and Lobby Greeters.
Qualifications Minimum of 2-3 years' experience in 5 star hotels.
Excellent communication skills, both written and verbal required.
Strong interpersonal and problem-solving abilities.
Ability to lead by example.
Additional Information Your team and working environment:
In 1-2 sentences, introduce the team, property, or office environment in a way that reflects the culture.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

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