With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Groups, Meetings & Events (GM&E) department is responsible for driving sales activity in order to maximise rooms, groups, conference and events revenue, through pro-active selling and conversion of customer enquiries into confirmed sales.
What will I be doing?
As the Groups, Meetings & Events Executive, you will be responsible for performing the following tasks to the highest standards:
Consistently review own level of skill and actively identify further personal development requirements with the GM&E ManagerWork and contribute to a culture of learning and development where you take an active part in your own learning experienceWork and co-operate with others, taking part in departmental meetings, Banquet Event Order Meetings (BEO), team briefings and project work, supporting other team members and providing assistance when necessary to ensure the team collectively achieve their goalsDevelop good relationships with other departments thereby enhancing your own work experience but also contributing to an improved customer experienceSeek opportunities to increase sales and conversions within the teamProduce written confirmations and quotations for clients in a timely manner and follow-up to try to convert the businessConduct tours of the hotel and function areas always displaying the hotel in its best lightLiaise with all hotel departments (Food & Beverage, Kitchen, Housekeeping, Front Office etc.), to make sure that the client has a hassle-free event with personalised serviceBuild strong relationships with customers to exceed their expectationsCreate a WOW factor for our customers by identifying their needs and provide solutions to match and exceed themPrepare marketing strategies and department budgets and forecastsContact the customer after the event to check on satisfaction and pass feedback on to relevant departmentsBe timely and proactive in all your dealings with both internal and external customersKeep abreast of hotel and company activities that impacts the customerWork actively to convert enquiries into contracted business and meet and greet clients pre-functionRespond positively to sales opportunities to maximise revenueManage an events diary to yield maximum returnProactively look for up-selling opportunities and participate in hotel promotional activitiesMaintain sales records and mailing list to enable maximum utilisation of database for client retention, promotions and entertainmentAdhere to credit policies and ensure all administration is completed for the execution of all planned eventsPrepare Event Invoices, collect pre-payment & close event financial accountsPrepare C&E daily, weekly pickup reports in the absence of the GM&E ManagerFully understand the Group, Meeting & Events performance against the KPIs, taking appropriate action to close gaps and maximise opportunitiesObtain full knowledge of competitors' products to understand product positioning in market and hotel and competitor key strengthsManage and record all regretted business and ensure the timely follow-up of prospected businessWhat are we looking for?
An Groups, Meetings & Events Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a Sales environment within the travel industryProven selling, negotiating, decision making and presentation skillsAbility to 'close' a saleGood communication skills, both verbal and writtenAttention to detail combined with excellent administration, analytical and organisational skillsAbility to work in a fast-paced environment and be able to multi-taskCompetent with systems, and Microsoft Office Suite and Delphic FDCA sound knowledge of in-house reservations systems, ONQPMProblem-solving skillsWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Hilton Lake Taupo Hotel
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Sales
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