Competitive salary and great team benefitsWe're looking for an enthusiastic, motivated and organised IT graduate to join our managed services team.
You'll get to experience a wide range of technologies, from enterprise server and networking infrastructure to industry standard multi-vendor cloud services covering productivity suite, identity, and device management.This is a fantastic opportunity to experience variety in a supportive and growing organisation.
Working primarily with our schools and small business customers, you'll have the opportunity to showcase your technical know-how and exceptional customer service skills.Graduates in Cyclone have many potential pathways within Cyclone or the wider industry, with future internal roles likely to include IT support, architecture, field engineering, project delivery and device lifecycle management.What you will doOur engineers work within the Cyclone support processes to deliver and maintain a consistent, stable, and reliable IT infrastructure to support and enhance the business of teaching and learning.Your primary responsibilities will include:Learn our industry standard tools and processes while shadowing our engineers across multiple disciplines.Develop a foundational knowledge across our primary products and services.Contribute to our customer project delivery either as part of a project team, or independently.Develop and foster positive relationships with all customers.Commitment to deliver quality outcomes for clients.Support our engineers with the resolution of incidents covering software, hardware and infrastructure as defined by potential service level agreements.Incident and service request management following standard incident progression and processes.What's in it for you?Ongoing professional development and certificationsCompetitive salary and benefits package including health insuranceFour weeks' annual leave and the option to purchase an additional five daysMatching donations to charity up to $1,000 per yearDiscounts on IT hardware from our vendorsA full set of the necessary equipmentTeam events and social activitiesWhat you will bringYou'll be hungry to learn, efficient, detailed and take satisfaction from completing assigned work to a high standard.
We expect our engineers to have a can-do attitude, while going over and above to help our customers find the right technology solution.In particular, we're keen to have your:tertiary ICT/computer qualificationsability to work as part of a large team while taking responsibility for your workproblem solving skills and instinct to take ownership when dealing with issuescuriosity with loads of initiative and ability to work independently, a "self-starter"exceptional communication and relationship building skills.About us:Cyclone is a New Zealand privately owned company with branch offices in Auckland, Wellington, Christchurch and Dunedin.
We employ over 175 team members including ICT specialists, engineers and professional learning advisors.
Working at Cyclone includes the opportunity to thrive in:A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.Being part of a collaborative team, with tight customer and supplier relationships.Having training platforms and development pathways with direct access to large multinationals such as Apple, Microsoft, HP, Google, and Dell.To apply:All applicants must be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role.How do your skills match this job?Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a support engineer?Do you have customer service experience?What's your expected annual base salary?How much notice are you required to give your current employer?Do you have a current New Zealand driver's licence?
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