Make a Difference: Contribute to the development of Palmerston North City while enjoying a fulfilling career that positively impacts our community.Learning and Development Opportunities: Take your career to new heights with Learning and Development opportunities within Palmerston North City Council.Benefits: We do more than just pay you a salary too. We have awesome benefits to support you including 5 weeks annual leave and hybrid working.About the roleWe are seeking a motivated Graduate (End User Support Engineer) to join our End User Support Team within the Digital Operations team. This is a fantastic opportunity for recent graduates or individuals looking to kickstart their career in IT support. You will play a critical role in resolving technical issues and ensuring the seamless operation of our IT systems.This opportunity is fixed term (6 months) and full-time, 40 hours per week, Monday to Friday.Your focus in this role will include:Incident Management: Respond to and coordinate support requests, diagnosing and resolving technical incidents while minimizing service disruptions.Systems Installation and Removal: Assist in the installation and configuration of hardware and software, ensuring adherence to safety and quality standards.Customer Service Support: Serve as the first point of contact for IT support, providing exceptional service to internal users and escalating issues when necessary.Application Support: Help maintain live applications, ensuring they function effectively and meet user needs.Automation and Improvement: Seek opportunities to streamline processes and enhance service delivery through automation.About youQualifications: A relevant certificate in Information Technology, Computer Science, Engineering, or a related field.Experience: While prior experience is a plus, recent graduates are encouraged to apply! Familiarity with IT service management principles is beneficial.Technical Skills: Strong understanding of Microsoft Windows environments and mobile device management is essential.Attributes: Excellent communication skills, a proactive attitude, and a strong commitment to customer service.About usPalmerston North (or as we like to call it, Palmy) is a growing, innovative and exciting city. With small city benefits and big city ambition, Palmy has secured its place on the map as a creative and exciting city, with leading innovation and developments! We're proud to be a city that includes, supports, connects and uses the talents of the whole community in our pursuit to provide a connected and safe community. We're also a future-focused city who cares about enhancing our natural and built environment. Our future looks bright, it looks vibrant and progressive.What we offer:Competitive remuneration between $65,687 and $77,279, with a 3% KiwiSaver employer contribution (where eligible).5 weeks annual leave and a community service day every year.Hybrid working principles.Free access to our on-site fitness equipment.Confidential counselling service.Waiata group.Various wellbeing spaces, including parents' room and wellness/prayer room; we value our employee experience.We are an Equal Employment Opportunity Employer and welcome applications from all those suitably qualified for this position.
#J-18808-Ljbffr