Gifts in Wills Coordinator - Supporter Event Full-time
Primary Location: Canterbury
Contract Type: Permanent Full Time
Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.
Be part of nurturing appreciation of St John as a pathway for life legacy and honouring the donor's wishes as guardians of their gift, while staying aligned with our values and organisational needs.
The Fundraising team has an exciting opportunity for a confident, competent, multi-disciplined, and multi-tasking coordinator to join them. This national role will take responsibility for effective coordination of the Supporter events, including the post-event follow-ups, to achieve and optimise the Fundraising goals and programme delivery. A Supporter event is a morning/afternoon tea event that the Fundraising team facilitates to update donors on how their support is making an impact in the community and for them to meet the local St John team.
You will take part in coordinating communications and providing support for the Supporter events, liaising with the donors, and internal and external stakeholders, and representing the interests of St John. This role will also coordinate the pre-event and post-event follow-up of donors and bequestors.
Collaborate with the wider Fundraising team, Community Engagement, Operations, and other appropriate St John stakeholders on the event invitations and event organising in a professional and timely manner whilst following the St John protocols.
Respond to enquiries from supporters, communicate with donors and the public in a courteous and timely manner, ensuring prompt action is taken to resolve any issues.
Be the first point of contact for supporter event enquiries from bequestors and as directed by the Fundraising Manager or Fundraisers, maintaining a high quality and standard of donor stewardship for new and existing donors responding sensitively and professionally.
Ensure timely and accurate information documentation post-event, for infographic reporting and record-keeping for each Supporter event, always ensuring the CRM and other Supporter Events trackers are updated and current, and all relevant parties are communicated with as needed.
Thank the internal and external stakeholders separately via emails. Email the Supporter Event questionnaire to the donors and record any tasks and to be actioned related to the event.
Follow up with the bequest donors who attended the Supporter Events as part of the bequest pipeline process, through emails or phone calls.
Assist in summarising and reporting on the responses from the Supporter Event questionnaire.
Proactively seek ways to improve or enhance supporter events processes and procedure.
Ensure that information and administrative aspects of Supporter Events are consistent with the overall Gifts in Wills programme.
Assist with other administration, planning, and reporting as may be needed from time to time.
About you
Previous experience and success in a coordinator or similar role would be preferred.
2-3 years of experience in a relevant field (Fundraising, Marketing, Customer Service, Events Coordination, Nonprofit).
Involvement in the development of donor relationships would be advantageous.
Effective communication skills, both written and oral (including listening).
Strong organisational skills and attention to detail whilst being able to multi-task in a fast-paced, challenging environment with the ability to simultaneously manage multiple projects and meet deadlines.
Excellent knowledge of computers, MS Office suite, and CRM and donor management systems.
A quick learner who can pick up a variety of functions, products, and services across the wider organisation.
A team player who is reliable, flexible, adaptable, and willing to assist other staff members.
We can consider your application, should you be in another industry and is interested in joining the non-profit, have a can-do attitude, possess transferable skills for fundraising, and have a passion for working with people in the community. Tell us why you want to join St John!
In addition to a competitive salary, we have some great benefits on offer - including ambulance cover for you and your family, and much more. St John offers the opportunity to work for a large and complex organisation within a supportive and collaborative team.
Me pehea te tuku tono - How to apply
Click " apply now " before applications close on 17th November 2024 .
For further information please contact Cheru Pillay on 027 215 0197 for a confidential discussion.
At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.
If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.
Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn't match the job description perfectly. If you're excited and think you have what it takes, we want to hear from you! Even if your experience doesn't align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a korero.
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