General/Business Unit Manager (CEO & General Management)Darling on Drake is an exciting hotspot located in the heart of Victoria Park. We have the largest terrace in Auckland, soaked in all-day sun. There is one bar outside and one inside, as well as a dining area.If you want to be a part of this exciting new venture, are passionate about the hospitality industry, and ready to work with an epic team, we want to hear from you.We're looking for a remarkable individual to lead our venues team. You must be committed, customer-focused, and enthusiastic about the world of hospitality.The General Manager role would include but is not limited to:Oversee Daily Operations: Manage all aspects of the bar and restaurant operations, including opening and closing procedures, staff supervision, and customer service.Staff Management: Recruit, train, and develop a team of servers, bartenders, and support staff. Conduct performance evaluations.Customer Experience: Ensure high levels of customer satisfaction by addressing guest concerns, overseeing service quality, and maintaining a welcoming atmosphere.Financial Management: Monitor and control budgets, manage inventory, and optimise profit margins. Handle cash flow, payroll, and financial reporting.Marketing and Promotions: Develop and implement marketing strategies to increase brand awareness and drive sales. Organize events, promotions, and special activities to attract and retain customers.Compliance and Safety: Ensure all operations comply with local regulations, including health and safety standards.Vendor Relations: Build and maintain relationships with suppliers and vendors. Negotiate contracts and manage inventory to ensure cost-effective procurement of goods and services.Quality Control: Monitor food and drink quality, ensuring consistency and adherence to recipes and presentation standards.Problem Solving: Handle and resolve operational challenges and customer complaints in a timely and effective manner.Reporting: Prepare and present reports on financial performance, staff performance, and other key metrics to owners.Strategic Planning: Collaborate with ownership or senior management to develop and execute long-term business strategies and goals.With competitive pay, plenty of opportunity to grow within the business, and a vibrant and inclusive workplace culture, this is an opportunity you don't want to miss.To apply for the role, send your resume and cover letter introducing yourself to (email protected) Don't forget to mention the position you're eyeing in the subject line!Your application will include the following questions:How many years' experience do you have as a general manager?Which of the following statements best describes your right to work in New Zealand?How many years of people management experience do you have?Do you have customer service experience?Do you hold a current New Zealand General Managers certificate?How many years of payroll experience do you have?
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