General Manager – Hermitage Hotel – Aoraki/Mount CookAoraki / Mount Cook 7999, New Zealand Req #358Monday, 28 October 2024For those who dream bigger!At the Hermitage, Aoraki/Mount Cook, our guests stay with us because of the unique location, amazing views, excellent service, and the one-off experiences we provide. Our team members choose to work with us because of the extraordinary career opportunity it is to work in the national park whilst delivering memorable guest experiences.We have a unique and fantastic General Manager opportunity at the historic and iconic Hermitage Hotel, nestled in the beautiful Aoraki/Mount Cook National Park and Aoraki Mackenzie International Dark Sky Reserve. The Hermitage hotel is set in a breathtaking environment of glaciers, alpine lakes, sparkling rivers, and New Zealand's tallest peak, the mighty Aoraki/Mount Cook.Operating 365 days of the year, the hotel complex comprises over 250 rooms across several accommodation types, five food and beverage outlets, as well as a range of unique outdoor experiences. During peak season, we host over 550 in-house guests and have a staffing of over 200 through the summer to ensure high levels of guest experience. Additionally, more than 400 day-visitors enjoy our facilities.You may be an incumbent General Manager seeking to add diversity to your career in a uniquely challenging environment, or a highly talented EAM on the rise. You will have proven leadership capability to build, engage, and motivate teams, an unwavering passion for guest experience, and the ability to manage through change.What you will bring to the role:Consistently high standards, with a hands-on management style, and proven leadership qualities.Proven experience, domestically or internationally, in hotel management at a senior level.An end-to-end understanding of the customer journey for optimal hotel and guest experiences to leverage revenue opportunities and deliver guest satisfaction.The skill to develop your leadership group into a highly effective unit that creates high performing, engaged, and collaborative teams across the business.Excellent financial acumen and the ability to manage resource allocation and ensure business goals are met.Professionalism and skilled communication in dealing with guests, colleagues, and staff.A confident and collaborative working style that encourages feedback, continuous improvement, and always demonstrates professionalism.The role and benefits:This position is a full-time, permanent position, based on-site in Aoraki/Mount Cook National Park.Applicants should be legally entitled to work in New Zealand.Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job.Discounted hotel accommodation for friends and family.Accommodation is a separate Manager's house external to the main hotel.If this opportunity sounds like it aligns with you, we look forward to seeing your application. To inquire for an informal conversation, please contact Peter Carnahan at ****** will be screened upon receipt.At the Hermitage, Aoraki / Mount Cook Alpine Village, we offer more than just a place to work – we offer a career lifestyle experience. If you love the outdoors, stunning mountains, being connected to nature, and changing seasons that include crisp snow and blue skies, then this role could be a perfect match.However, please note that we are in a National Park, and there are no shops, fast food outlets, or public transport. If you can't live without these, working for us will not be for you. Before you apply, read more about the location, climate, accommodation, and working with us.
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