Front Office Manager

Details of the offer

Millennium Hotels and Resorts – Taupo, North Island
Millennium Hotel & Resort Manuels and Oasis Beach Resort Taupo has an excellent opportunity for an enthusiastic and motivated individual to join our Front Office Team as the Front Office Manager. Situated right on the lake edge and featuring 71 rooms, our boutique hotel and motel offers stunning views of the lake, mountains, and town, award-winning restaurants, and exceptional conference venues, all with a long-standing reputation for exceeding guests' expectations.
This is a hands-on, full-time position (minimum 40 hours per week) on a permanent rotating roster, including a variety of morning, evening, and weekend shifts.
Key Responsibilities: Reporting directly to the General Manager, you will thrive in a dynamic environment and embrace the responsibility of being a key member of the Management team. This is a fantastic opportunity for an experienced and highly motivated leader or supervisor to gain further development and exposure to broader hotel operations.
The successful candidate will: Possess a positive, can-do attitude
Have the ability to motivate and lead a diverse team
Have a minimum of 2 years' experience in a similar role
Hold a General Manager's Certificate & First Aid Certificate
Be confident with accounting, budgeting, forecasting, and reporting
Revenue management experience is a distinct advantage
Demonstrate excellent leadership skills, fostering a professional, friendly, and enthusiastic team
Be passionate about delivering exceptional customer service
Exhibit strong time management skills with the ability to multitask and prioritize according to the hotel's daily needs
Have experience in conflict resolution and handling guest complaints
Possess excellent oral and written communication skills
Knowledge of Clarity PMS, Siteminder, Windsurfer, OTAs, etc., is highly desirable
If you are passionate about delivering outstanding customer service and are eager to advance your career in the hotel industry, we would love to hear from you.
All applicants must be legally entitled to live and work in New Zealand.

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Nominal Salary: To be agreed

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