Front Office Manager

Company Description

Due to an internal promotion, we have an opportunity for a Front Office Manager to join our leadership team at Novotel Christchurch Cathedral Square.

Reporting to the General Manager, this role requires a collaborative team player, who is highly motivated to deliver exceptional service to our guests.

You will ensure the hotel's front office operations run effectively, and lead your team to focus on the guest experience and provide outstanding service.

We encourage you to bring the real you to work each and every day, and authentically connect with our guests and our people.

Job Description

Oversee daily front office operations with a focus on guest satisfaction
Lead, train, and motivate the front office team to deliver exceptional service
Collaborate with other departments to ensure seamless operations
Monitor VIP/special guests and their requests to ensure loyalty is maintained

Qualifications

About You

Extremely coachable and open to feedback
Passionate about hospitality and motivated to drive your career forward
Willing to work varied hours, including early mornings, late nights, and weekends
Strong leadership and communication skills
Proven problem solving skills and a proactive approach to challenges

Additional Information

Why work for Accor?

We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

At Novotel Christchurch we are a friendly and welcoming team who actively support a positive work environment and encourage our team members to grow and learn within our company.

We are an inclusive company with an ambition to attract, recruit and promote individuals with diverse talent.

Benefits

Free staff meals on duty
Free on site car parking
Accommodation discounts and food & beverage discounts of up to 30% within the Pacific
Learn your way – support your career development with access to Accor's training platforms
Accor paid parental leave

#J-18808-Ljbffr