Who We Are - Ko Wai Matou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
About The Role - Te mahi
We are looking for an enthusiastic Front Office Duty Manager who knows how to get the best out of their team and lead from the front by setting and providing the highest levels of customer service. To be successful, you will have experience in a similar role, a passion for exceeding guests' expectations, demonstrated operational leadership and organization skills, and a passion for manaakitanga - providing great hospitality.
The primary objectives of this role are to oversee operational matters relating to the hotel, deliver exceptional guest experience, problem solving in a timely manner and provide outstanding customer service.
This is a permanent, full-time role based at Sudima Queenstown Five Mile Hotel. This is a rotating roster and includes weekend shifts, and some graveyard shifts.
Responsibilities | Nga haepapa
Daily planning for guest arrivals and departures
Smooth and accurate check in and out process
Ensuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand out
Promptly handling any guest issues and ensuring an effective service recovery
Handling of emergency situations and following of procedures to ensure the safety of Guests, Staff and Visitors
Effective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss Spa
Assisting with the smooth and efficient running of the hotel in the absence of Senior Management
About You | Ko Koe Tenei
NZQF Diploma (ANZSCO Skill Level 2)
OR at least Minimum 3 years' experience working within a Hotel Reception environment
Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure.
Strong communication skills – both written and verbal
Leadership skills
Excellent time management abilities
IT literate works with accuracy with the ability to spot errors.
Current General Managers Certificate is essential.
Valid First Aid Certificate or willing to obtain.
We are all valued | He kura te tangata
Discounts at our hotels, restaurants and spas across our network
Staff, family and friends rates at our hotels
Free onsite parking
Excellent reward & recognition events
Service and anniversary gifts and benefits
Wellbeing programme including Health insurance discounts
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own online digital learning platform
Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at ******. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
E manawanui ana tatou | We care
Ka mahi tahi tatou | We work together
Ka whai tatou i te tika | We do the right thing
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