Front Office Duty Manager - Sudima Kaikoura HotelWho We Are - Ko Wai MatouHere at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.About The Role - Te mahiThis is a part time role, fixed term role, for an experienced Duty Manager in Sudima Kaikoura Hotel with an hourly rate of $28.00. Minimum guaranteed hours are 30 per week. You will complete flexible shifts as a Duty Manager each week, working alongside an amazing team who will assist and support you as your career takes off.Responsibilities | Nga haepapa• Daily planning for guest arrivals and departures• Smooth and accurate check in and out process• Ensuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand out• Promptly handling any guest issues and ensuring an effective service recovery• Handling of emergency situations and following of procedures to ensure the safety of Guests, Staff and Visitors• Effective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss Spa• Assisting with the smooth and efficient running of the hotel in the absence of Senior ManagementYour 30-hour work week will include two overnight shifts from 10:30 PM to 7:00 AM, with the remaining hours scheduled during regular shifts.Requirements About You | Ko Koe Tenei• Minimum 3 years' experience working within a Hotel Reception environment• Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure.• Strong communication skills – both written and verbal• Leadership skills• Excellent time management abilities• IT literate works with accuracy with the ability to spot errors.• Current General Managers Certificate is essential.• Valid First Aid Certificate or willing to obtain.• NZQF Diploma (ANZSCO Skill Level 2) or at least three years of relevant experience may substitute for the formal experience above.Benefits We are all valued | He kura te tangata• Discounts at our hotels, restaurants and spas across our network• Staff, family and friends rates at our hotels• Meals on duty, staff parking and uniform provided• Excellent reward & recognition events• Service and anniversary gifts and benefits• Wellbeing programme including Health insurance discounts• Paid training and individual Employee Development Plans• Training towards NZQA qualifications and our very own online digital learning platform• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employmentOur values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) ******** or email our Talent Acquisition Team at (emailprotected). We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
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