Who We Are - Ko Wai MatouHere at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.About The Role - Te MahiThis is a full time role for an experienced Duty Manager in Sudima Kaikoura Hotel.You will complete flexible shifts as a Duty Manager each week, working alongside an amazing team who will assist and support you as your career takes off.Responsibilities | Nga haepapaDaily planning for guest arrivals and departuresSmooth and accurate check in and out processEnsuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand outPromptly handling any guest issues and ensuring an effective service recoveryHandling of emergency situations and following of procedures to ensure the safety of Guests, Staff and VisitorsEffective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss SpaAssisting with the smooth and efficient running of the hotel in the absence of Senior ManagementRequirementsAbout You | Ko Koe TeneiMinimum 3 years' experience working within a Hotel Reception environmentAbility to multi-task, show flexibility and meet deadlines, calmly working under pressureStrong communication skills - both written and verbalLeadership skillsExcellent time management abilitiesIT literate works with accuracy with the ability to spot errorsCurrent General Managers Certificate is essentialValid First Aid Certificate or willing to obtainBenefitsWe are all valued | He kura te tangataDiscounts at our hotels, restaurants and spas across our networkStaff, family and friends rates at our hotelsMeals on duty, staff parking and uniform providedExcellent reward & recognition eventsService and anniversary gifts and benefitsWellbeing programme including Health insurance discountsPaid training and individual Employee Development PlansTraining towards NZQA qualifications and our very own online digital learning platformFree Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employmentOur values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email our Talent Acquisition Team at ******. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.E manawanui ana tatou | We careKa mahi tahi tatou | We work togetherKa whai tatou i te tika | We do the right thing
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