Who We Are - Ko Wai Matou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
About The Role - Te mahi
This is a part-time, fixed-term role for an experienced Duty Manager at Sudima Kaikoura Hotel with an hourly rate of $28.00. Minimum guaranteed hours are 30 per week.
You will complete flexible shifts as a Duty Manager each week, working alongside an amazing team who will assist and support you as your career takes off.
Responsibilities | Nga haepapa
Daily planning for guest arrivals and departures
Smooth and accurate check-in and check-out process
Ensuring our guests are provided with exceptional 4.5-star service - a WOW factor where the personal touch makes us stand out
Promptly handling any guest issues and ensuring an effective service recovery
Handling of emergency situations and following procedures to ensure the safety of Guests, Staff, and Visitors
Effective liaison with housekeeping, central reservations, maintenance, restaurant, conference, and Moss Spa
Assisting with the smooth and efficient running of the hotel in the absence of Senior Management
Your 30-hour work week will include two overnight shifts from 10:30 PM to 7:00 AM, with the remaining hours scheduled during regular shifts
About You | Ko Koe Tenei
Minimum 3 years' experience working within a Hotel Reception environment
Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure
Strong communication skills – both written and verbal
Leadership skills
Excellent time management abilities
IT literate, working with accuracy and the ability to spot errors
Current General Manager's Certificate is essential
Valid First Aid Certificate or willingness to obtain
NZQF Diploma (ANZSCO Skill Level 2) or at least three years of relevant experience may substitute for the formal experience above
Benefits
Discounts at our hotels, restaurants, and spas across our network
Staff, family, and friends rates at our hotels
Meals on duty, staff parking, and uniform provided
Excellent reward & recognition events
Service and anniversary gifts and benefits
Wellbeing programme including Health insurance discounts
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own online digital learning platform
Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
Contact Information
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
E manawanui ana tatou | We care
Ka mahi tahi tatou | We work together
Ka whai tatou i te tika | We do the right thing
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