Who We Are - Ko Wai Matou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
About The Role - Te mahi
We are seeking individuals who are passionate about hospitality and have extensive experience in supervising in restaurants. In this role, you will be responsible for managing an efficient and exceptional service experience for our guests. The ideal candidate should have strong leadership skills and the ability to lead by example.
This is a full-time permanent position (minimum 40 hours per week) based at Sudima Queenstown Five Mile. Weekend availability is required. The hourly rate for this role is $29.66.
Responsibilities | Nga haepapa
Manage the Food and Beverage department while on shift
Drive revenue to achieve and exceed budgeted revenue
Account for stock utilised in the operation and order all stock through company purchasing system as required
Prepare daily banking and cash flow reports
Conduct daily Duty Manager reports for the Hotel Manager
Conduct and/or supervise cash handling and banking procedures
Controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
Continuously work to improve the efficiency of the restaurant by optimising productivity with the lowest possible cost.
Maintain a comprehensive and current understanding of Liquor Licensing Laws and Host Responsibility.
Ensure that all colleagues understand and uphold the hotel's code of responsible service of alcohol
Ensure compliance of Health and Safety regulations including the timely recording and investigation of any accidents, injuries, or near misses
Communicate effectively with subordinates and managers.
Handle and resolve guest complaints efficiently
Collaborate with the Food and Beverage Manager on menu planning
Conduct effective shift briefings to ensure all staff are aware of VIPs, special occasions, daily specials, and upselling opportunities
Requirements
A commitment to being a reliable member of the team
Be able to work 5.00am to 10.00pm with a roster that covers seven days a week including weekends and holidays.
A NZ Diploma Level 5, or 3 years experience in a relevant role in the Hospitality and Tourism sector may substitute for the qualification.
Ability to work unsupervised, on your own and as part of a team
A valid General Manager License (GM License) and a LCQ qualification
Outstanding communication and customer service skills with strong attention to detail
Desire to learn and grow within the hospitality industry
Prior experience in bartending and barista skills
Flexibility to work outside normal hours as required (including early morning shifts, late finishes, weekends, and public holidays)
Availability to work on a rotating roster
Benefits
Discounts at our hotels, restaurants and spas across our network
Staff, family and friends rates at our hotels
Meals on duty and uniform provided
Excellent reward & recognition events
Service and anniversary gifts and benefits
Wellbeing programme including Health insurance discounts
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own online digital learning platform
Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply.
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email our Talent Acquisition Team at ******. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
Our Values
E manawanui ana tatou | We care
Ka mahi tahi tatou | We work together
Ka whai tatou i te tika | We do the right thing
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