Field Service Leader

Responsibilities Own the commercial contracts and SPOT revenues Lead the commercial service teams to deliver service offerings (HVAC, BMS, e-Security, CCTV and Controls) effectively and efficiently to existing and new customers Achieve Annual Operating plan Work with Sales to drive revenue and identify opportunity and booking revenue for SPOT and service contracts Effective and efficient resource management and people utilization Driving future direction by driving training programs to enhance engineers and technicians' level of competence Manage day to day operations, including customer concerns, corrective actions ensuring satisfactory completions Understand customer needs and formulate technical solutions based on Honeywell offerings Responsible for forecasting, cost management, scheduling and reporting Identify and challenge latent defects while managing clients and building strong relationships Drive Honeywell Safety culture and drive culture of sustainability and compliance within the team Key Experience & Capabilities: Degree in an engineering discipline; Mechatronics, Mechanical, or Electrical Engineering preferred. 10+ years of technical experience in the industry; BMS or electronic security specialty preferred. Exceptional staff management and process improvement skills. Experience working on commercial maintenance contracts. Demonstrated ability to meet and improve delivered financial results from implemented estimates. Commitment to customer satisfaction and passionate in building strong relationships. Effective communication - both verbal and written and negotiation skills. Experience with direct customer contact. People leader, proven track record in delivering contract obligations. Technical and financial acumen.
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