Family Store Collection and Delivery Coordinator About the Family Stores
Our nationwide network of over 130 Family Stores sells a range of quality, donated goods and offers a free pick-up of donations along with the delivery of sold items.
The Miramar Family Store Group provides a small truck/van service to support seamless customer service. No two days are the same, and we meet people from all walks of life.
About the role
The Collection and Delivery Coordinator role is critical to our store's success and is primarily responsible for ensuring donated goods are collected or delivered in an efficient, safe, and timely way, whilst providing an excellent customer/donor experience that leads to repeat visits.
Key responsibilities:
Providing excellent customer service to customers and donors
Completing collections and deliveries of goods in accordance with a daily schedule
Scheduling and planning efficient routes to optimise processing operations in store
Loading, unloading, and stacking goods safely and appropriately
Completing daily vehicle checks, ensuring the vehicle is maintained to a high standard
Complying with policies and standard operating procedures, particularly health and safety
Contributing to general duties of the Family Stores as required
Person specification:
Resilient, positive, and people-oriented team player with a natural ability to relate to people from diverse backgrounds
A full, current, clean New Zealand driver's licence, class 1 (motor vehicle), and confidence in operating and taking care of basic maintenance of a small truck (manual and auto) is essential
Have a collaborative approach and be a team player, as you work closely with your colleagues to achieve desired outcomes and targets
Physically fit and capable of regular heavy lifting - this is a daily part of the role
Self-managing, able to keep to task and re-prioritise as required whilst under pressure
Spatially aware with a quick-thinking, logical and problem-solving mindset
A clear communicator, both verbally and written
Capable of using various retail and communications technology
An ethical approach to working in a respectful, honest, and transparent way to build trust across the Family Stores, upholding the values of The Salvation Army
Be comfortable working within set procedures but able to apply sound judgement when initiative is required
Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check
Our offer to you:
A position within a long-standing, nationwide organisation
Opportunities for growth and development
A varied and fast-paced role
Enthusiastic team of likeminded people
The chance to make a difference in your community
A friendly, fun team to work with
A set monthly roster with opportunities for extra hours from time to time
Free confidential counselling services to support your wellbeing
Subsidised flu vaccinations
Candidates should be adaptable, energetic, self-motivated, and committed to our mission of 'caring for people, transforming lives and reforming society'.
Hours of work: This is a part-time role with 26.5 hours per week. Please note, Family Stores operate on public holidays.
The starting hourly rate is $26.00.
This role may close early due to an increased number of applications - apply as soon as possible to avoid disappointment!
We look forward to receiving your application.
TSA is proud to be an equal opportunity employer and is committed to creating a diverse environment.
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