Customer service superstar? Want to create value from donated goods? Make a difference within your community About the Family Stores Our nationwide network of over 130 Family Stores sell a range of quality donated goods, ranging from clothing, furniture, linen and homeware. We aren't your typical retail store, no two days are the same in terms of our customers, the number of donations received, or what you may find while processing and pricing goods to sell. About the role This role is critical to our stores success and primarily responsible for providing our customers and donors alike with an excellent experience that leads to repeat visits. We are looking for a customer service all-rounder, with a keen eye for detail and an ability to work in a fast paced, high stock volume retail environment. On any given day, tasks can switch between serving and greeting customers and donors on the shop floor, to working in the stock processing area. You will have a collaborative approach and be a team player, as you work closely with your colleagues to achieve desired outcomes and targets. Key responsibilities: Providing excellent customer service to customers and donors Receiving, sorting, pricing and merchandising donated goods Processing sales and general money handling, including end of day cash up with accuracy and efficiency As part of the team, ensure the store is well presented, well stocked and tidy Ensuring compliance with policies and standard operating procedures, including health and safety and audit controls Contribute to a positive team culture and general duties of the Family Stores as required. Person specification: Excellent Customers service skills, with sound judgement and the ability to de-escalate situations if necessary Resilient, positive and people-oriented team player with a natural ability to relate to people from diverse backgrounds Physically fit and capable of regular lifting - this is a daily part of the role Capable of using various retail and communications technology Self-managing, able to keep to task and re-prioritise as required whilst under pressure A clear communicator, both verbally and written An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army Be comfortable working within set procedures but able to apply sound judgement when initiative is required Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check Our offer to you: A position within a long-standing, respected nationwide organisation Opportunities for growth and development A varied and fast paced role Enthusiastic team of likeminded people The chance to make a difference in your community A friendly, fun team to work with A set monthly roster Free confidential counselling services to support your wellbeing Subsidised flu vaccinations Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'. Hours of work: This role is a permanent role at 40 hours per week. Please note, Family stores operate on some public holidays. The starting salary for this role will be an hourly rate of $26.00. This role may close early due to an increased number of applications - apply as soon as possible to avoid disappointment! We look forward to your receiving your application. To apply for this job, please go to our job site and enter the job code 7175OT The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.
