Express Service Delivery Manager - Auckland | AucklandExpress Service Delivery Manager - Auckland Monday - Friday 9.30am - 6.00pmLead our team of dispatchers and third party agentsFast paced frontline leadership roleNZ Post Express offers same day urgent courier services across town or nationwide.
It's exciting and fast paced, where meeting the urgent requirements of our customers in a time critical way is key, and each day is different from the next.
Join our Express business as an operational Service Delivery Manager, based in Highbrook, Auckland.
Reporting through to the Auckland Branch Manager, you'll be responsible for leading our team of dispatchers and our third party agents.
Working closely with your counterparts in fleet and operations to ensure things go smoothly day to day, you'll oversee the daily activities, including managing our team of dispatchers (who work a variety of shifts) to ensure their success, including making sure they receive the right training and knowledge to do their jobs effectively.
You'll also be responsible for regular customer, fleet and financial reporting, so knowing your way around Excel will be key.
This team operates 24/7 and this role typically works Monday to Friday from 9.30 am to 6.00 pm, however, this role would suit someone who is flexible to work a combination of early mornings and late afternoons as the role requires.
As an experienced people leader, you'll be used to coaching, guiding and mentoring a team to achieve consistent excellence.
You'll enjoy bringing people on the journey, seeing them thrive and be successful whilst not shying away from at times difficult conversations.
You'll combine this with:
The ability to influence and engage at a variety of levelsStrong customer service and relationship management skillsSolid commercial acumen, including budgets, financials and analytical skillsA pragmatic approachA healthy dose of common sense and logicSolid knowledge of Excel for reporting purposes, including comfort with pivot tables and look upsExperience in the transport or logistics would definitely help you hit the ground running in this role, but not essential provided you are willing and eager to learn.
He Aha Te Pai - What you'll love about us! Alongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including:
Free onsite secure parkingAccess to discounted health insurance plans for you and your familySpecial rates on fantastic holiday home accommodation around New ZealandRetail shopping discounts with our partnersAn Employee Assistance programme to support you when you need itHiahia?
- Interested?
Come and join the whanau! Bring your passion for delivering great outcomes and customer service to the team at NZ Post.
If this sounds like your next career move, apply today, or to find out the full requirements of the role please download the JD available via the NZ Post website.
If you require additional information, contact Michele Christie (Talent Acquisition Specialist) on 022 087 5195.
Applications for this position close on 19 January 2025. Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible. All applicants will also be required to provide proof of their eligibility to work in New Zealand.
Appointees will be subject to a security and credit check and may be required to undertake a drug test. If you're interested in a role, please apply directly through our online portal.
Our team of experienced in-house recruiters is the glue between our business and finding the right person for the role and we therefore won't consider candidates through agencies (unless previously arranged). There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values. We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
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