A rare leadership opportunity has become available in our Ultra Luxury hotel.
Reporting to the General Manager, you will assume the position of second in command of all hotel Operations and full responsibility in the General Manager's absence.This is a key position that would suit an EAM with a Rooms or F&B background looking for a luxury role.
The successful candidate will need to have extensive hospitality experience, a strong focus on excellence, plenty of enthusiasm, and a flexible approach.
The right applicant must be self-motivated, a team player, and able to work well in a high-pressure environment.
We are looking for someone who can start as soon as possible!The role involves:Management and training of operations' teamsEnsuring the ultimate guest experience, through a genuinely warm and personalised serviceInspiring the highest standards through all core departments of the hotelEffective financial and manning managementCoaching HoDs and other managersManaging logistics and communications around groups and events, ensuring a seamless outcomeAbout you:The successful candidate must be passionate, well presented, possess strong communication skills (verbal and written), and most importantly, will go above and beyond the call of duty to deliver a true luxury experience for our guests.Additionally, you will have:A passion for service delivery and hospitalityPrevious (minimum 4 years) senior level experience in 5 Star Luxury Hotels and or Boutique LodgesExceptional Food & Beverage and or Front Office knowledgeA commitment to high standards and qualityA hardworking and co-operative mannerExcellent management ability and communication skillsAbility to drive a team and foster teamworkA developmental and coaching approachUnderstanding of housekeeping & maintenance proceduresA high level of attention to detail and exceptional organisation skillsAn awareness of developments within the food & lodge industries as well as international trends in hospitalityWe are also looking for a candidate with the following attributes:A high degree of professionalismA natural relationship builderPassionate about attention to detail, which is critical in delivering luxury experiencesHighly self-motivatedAssumes ownership for their roleComfortable and calm working under pressureCore to the success of the individual in this role is that their personal values are aligned with those of Rosewood Hotels': Ownership, Passion, Transparency, Innovation, and Collaboration.What we offer:At Rosewood Cape Kidnappers, we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.We offer competitive wages, delicious staff lunches, and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners.
In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week.Due to our beautiful remote location, you will need to have your own reliable transport, and a valid working visa or work rights to apply.If you wish to apply for this role and have the attributes above, we'd love to hear from you.
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