Receptionist (Administration & Office Support)Nau mai ki te roopu Mary Doyle | Welcome to Mary DoyleAt Arvida, we create communities with freedom to thrive. We're looking for a customer-focused Receptionist/Administrator to support our residents at our Mary Doyle community in Havelock North.Arvida builds, owns, and operates communities that provide quality living and aged care services to older New Zealanders - with a resident-led approach. Each day, our interactions with our team, residents, and partners are guided by our three values: Being There | In it Together | Look for a Way.The Receptionist role is to carry out key services, including customer care, reception, and administration activities, which contribute to the highest standard of support for our residents and visitors, including:Delivering exceptional customer service across our communitySupporting residents and their families at our reception including phone and walk-in enquiriesSupporting the Village Manager with administrative functions including maintaining, updating, and processing HR and accounts-related documentationManaging mail, office supplies, village resources, and other admin tasks that keep our community running smoothly.Hours of work are Monday to Wednesday– 08:30am to 4:30pmNga Tohu me nga wheako | Qualifications and ExperienceMust have relevant customer service and administration experience, including:Demonstrated competence in a similar role.Highly motivated and able to take initiative.A current First Aid certificate is ideal but not essential.To tatou kaitono pai | Our ideal candidate must haveExperience in front-facing roles, with a strong customer focus and empathetic approach.Ability to interact & communicate with a varied client base.Understanding of accounts payable and bank reconciliation.Ability to think on their feet.Solution focused.Positive and approachable.Compassionate and sensitive with the capability to manage varied situations.Ability to prioritise tasks and meet deadlines.Ability to review systems and look at the change to add efficiencies to the role.Work as a team with the ability to be responsible for their actions and quality of work.Administrative experience with Office 365.Applicants must hold New Zealand citizenship, New Zealand Permanent Residency, or a Valid New Zealand Work Permit.
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