About the RoleAre you ready to take the lead at a vibrant arcade in the heart of Sylvia Park Mall? We're seeking an experienced and enthusiastic Arcade Venue Manager to oversee our daily operations, drive team performance, and maintain a fun and inviting atmosphere for customers of all ages. If you have a strong background in management and love working in a lively entertainment environment, this role could be the perfect fit!Key ResponsibilitiesOperational Management: Oversee day-to-day operations to ensure smooth and efficient functioning of the arcade. This includes handling cash, managing inventory, rostering staff, and maintaining the store's upkeep.Product & Stock Management: Responsible for ordering, tracking, and managing stock levels, ensuring that the venue is always ready to serve its customers.Team Leadership: Lead a dynamic team of 15 staff members, providing mentorship, motivation, and direction to foster a positive and productive work environment.Communication: Act as the main liaison with Head Office and Senior Managers, keeping them updated on venue performance and needs.Customer Engagement: Deliver exceptional customer service, respond to customer inquiries, and address issues swiftly and professionally to ensure a top-notch experience.What We're Looking ForExperience: Minimum of 2 years in a management role, preferably within the entertainment, hospitality, or retail industry.Strong Communicator: Excellent verbal and written communication skills with the ability to engage and motivate a young team.Flexible Availability: Willingness to work flexible hours, including weekends, to meet the needs of our busy venue.Work Ethic: Proactive approach, with a strong work ethic and a commitment to maintaining high standards in all areas.Leadership Skills: A positive, hands-on leader who is passionate about inspiring and guiding a team to achieve great results.Problem Solving & Adaptability: Ability to think on your feet, adapt to changing circumstances, and manage any challenges that may arise.What We OfferCompetitive Salary: Reflective of your experience and commitment.Engaging Work Environment: Join a fun, energetic team in a buzzing arcade setting within one of Auckland's most popular shopping destinations.Employee Discounts & Perks: Exclusive benefits for you to enjoy.If you're excited to lead a team, manage an entertainment venue, and create memorable experiences for our customers, we'd love to hear from you. Apply now and bring your passion for fun and leadership to our team!Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a venue manager?How many years of people management experience do you have?Do you have experience preparing work rosters?Do you have customer service experience?
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