Enablement Lead

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At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whanau.
"If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people." As an Enablement Lead, you will develop and deliver robust capability and enablement plans in line with the Universal Skillset framework that continuously develops our frontline teams. Working closely with the L&C, D&D, and Process COE teams to develop these plans that align to business deliverables including customer champion readiness.
Ko to mahi – what you'll doYou will lead the creation and maintenance of best practice learning solutions for SME&C frontline teams.Induct and cross-skill at scale; focused on activities being driven by the Universal Skillset framework.Identify competency gaps through Performance & insights and/or Customer Champion readiness surveys; deliver solutions to close the gap.Enable speed to competency supported by robust certification and reward for the introduction of new products and tools.Na tou rourou - what you'll bringExperience in an Enablement or L&C role with experience in content design.Proven experience in the delivery of learning to adult learners.Knowledge and understanding of Adult Learning principles.Previous experience facilitating and training advantageous.Sound commercial acumen.Ability to analyze data to drive solutions.Some experience in Project Management.At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We've got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
Joining the One New Zealand whanau will stretch you, challenge you and provide opportunities you've been seeking to expand your career. You'll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
We stand to uplift, to support and to elevate others.

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Nominal Salary: To be agreed

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