An exciting opportunity has arisen for a proactive and charismatic individual to step into a Duty/Operations Manager position and contribute to the overall success of the business. Reporting to the Assistant Store Manager, a Duty Manager has a critical role in maintaining store appearance, security, service level and productivity at all times.In the absence of Department Managers, you will ensure a consistently fresh and appealing shopping experience for all customers and the smooth running of the store. To succeed in this role, you are driven to make a positive impact whilst maintaining strong working relationships with all staff members. You will be a charismatic leader with excellent communication and leadership skills and have a proven ability to inspire and drive team performance through leading by example and pushing productivity.Hours and days are as follows:Sunday to Thursday 11.30am-9.00pm (45 hours per week)Duties include but are not limited to the following:Circulating around the shop floor regularly to ensure the maintenance of the store's overall appearanceMonitoring department staff to ensure service and productivity levels are maintainedEnsuring end of day procedures are completed as per individual department requirementsDealing with customer and staff complaints, issues and enquiries as requiredEnsuring that staff present themselves professionally to store guidelines and meet the agreed service standard at all timesEnsuring product merchandising standards in the departments consistently provide an attractive shopping experience for the customers, meet the established criteria and ensuring that staff present themselves professionally to store guidelinesEnsuring regulatory compliance across the departments in all areas relating to regulatory impact, including but not limited to compliance with store policies, the Food Control Plans and Health and Safety program, and Fuel site complianceTo succeed in this role you will need:Minimum 1 year experience in a retail environment, preferably in a team leadership roleExcellent problem solving and decision making skillsOutstanding customer focus and complaint management skillsStrong knowledge of retailing practicesExcellent time management and prioritising skillsIf this sounds like you and you are driven to make a real difference and challenge yourself further with the support of a dynamic leadership team, do not miss out on this opportunity.What's in it for you:The ability to drive something within a flexible and creative working environment – if there's a better way, let us know!An amazing team of leaders to learn from who are also open to your help along the way - directly reporting to and working with the Assistant Store Manager and Store ManagerBe part of a truly community-driven store and of providing a better place to live for Hawkes BayStructured and robust performance review system to ensure your own developmentSubsidised Medical InsuranceOwn carparkPhone bill taken care ofPAK'nSAVE Hastings is a pretty big business on its own, never mind being part of the Foodstuffs Cooperative. We employ over 200 people and serve 34,000 people a week and help to support our community across Hawkes Bay. We are proud to always provide customers a fresh as, sweet as and cheap as experience in our store!You know New World, PAK'nSAVE and Four Square right? That's Foodstuffs! We are one of NZ's biggest companies, you just don't know it, because in true Kiwi style – we are humble about it (apart from right now maybe)! Join one of our stores and you open the door to endless opportunities!
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