Location: 45 Marine Parade, Napier South, Napier 4110Employment Type: Full-Time Permanent positionHours of Work: Guaranteed 40 hours per week, on a rotating roster, including weekends.Wage Rate: $27 - $29 per hour depending on experience.The Duty Manager role offers variety and is vital in ensuring the smooth and effective running of our Front Office department. This position requires a can-do attitude, great people skills, and the ability to work within a diverse team.Key Tasks & Responsibilities:Provide leadership in the Front Office department, including the supervision and oversight of Front Office shifts.Meeting and greeting guests, and managing guest reservations.Responding to guest enquiries.Oversight of security of the hotel property, and reporting any incidents or concerns to Management.Ensuring the requirements under the Sale & Supply of Alcohol Act and Scenic Hotel Group's host responsibilities are being met by all team members.Preferred Skills and Experience:2-3 years of relevant Front Office experience in a hotel environment.An LCQ qualification, and a current Managers Certificate.A current First Aid certificate.A full NZ Drivers licence.Flexible in availability.Ability to resolve guest complaints professionally.Strong interpersonal and communication skills.Why Choose Scenic Hotel Group?We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country.We Do IT: Now, Right, Together, and SustainablyNow: We act fast "Now" for exceptional guest experiences.Right: We get it "Right" from the start, with ongoing training to elevate our service quality.Together: We grow "Together" in a team that boosts our work and guest experiences.Sustainably: We're fully committed to "Sustainability" driving a positive impact for our planet.Kickstart your new chapter! If this sounds perfect and we've got what you need, hit apply now!
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